1.    23 Mar 2016 #1
    Join Date : Feb 2016
    Posts : 47
    Windows 10

    Cannot log in


    I am trying to log in to an HP 11-n010dx. When I boot it does boot to the log in screen. I see my friends picture and the prompt to log in. I put his password in and it says password is incorrect. Make sure your using the password for your Microsoft account. You can always reset it at account.live.com/password.reset.

    I did noticed in the lower left area of the screen it has 2 accounts. I tried both and get the same results. It was working the other day.I,m still learning about 8 and 10. Any ideas as to what to do?
      My ComputerSystem Spec
  2.    23 Mar 2016 #2
    Join Date : Aug 2015
    Maine
    Posts : 36,191
    Windows10Pro 64Bit

    Try logging in to the email account....Hotmail or Outlook ....to check password.
    That's what Windows 10 wants...same password as email account.
      My ComputersSystem Spec
  3.    23 Mar 2016 #3
    Join Date : Feb 2016
    Posts : 47
    Windows 10
    Thread Starter

    OK. I will call him and check on it.

    Don't know if it makes any difference, but when I try to log in without being connected to the network, it says:

    Your device is offline. Please sign in with the last password used on this device. I did use the last password.

    Anyway, just thought I would throw that out there. I will check on email password.
      My ComputerSystem Spec
  4.    23 Mar 2016 #4
    Join Date : Aug 2015
    Maine
    Posts : 36,191
    Windows10Pro 64Bit

    Quote Originally Posted by copiman View Post
    OK. I will call him and check on it.

    Don't know if it makes any difference, but when I try to log in without being connected to the network, it says:

    Your device is offline. Please sign in with the last password used on this device. I did use the last password.

    Anyway, just thought I would throw that out there. I will check on email password.
    That's because that account your trying to log into, is setup for a Microsoft Account, which NEEDS a internet connection.
    Local account does not. That Microsoft account uses same name and password as his email account.
    Here is a link that might help you .
    https://www.tenforums.com/tutorials/5...dows-10-a.html
    This will show you the difference's of each account.
      My ComputersSystem Spec
  5.    23 Mar 2016 #5
    Join Date : Feb 2016
    Posts : 47
    Windows 10
    Thread Starter

    Thanks Mike for the info. Still waiting on my friend to call. Laptop belongs to his grandson so who knows. Will post back once I get it.
      My ComputerSystem Spec
  6.    23 Mar 2016 #6
    Join Date : Jul 2015
    Posts : 9,114
    Windows 10 Pro

    Quote Originally Posted by OldMike65 View Post
    That's because that account your trying to log into, is setup for a Microsoft Account, which NEEDS a internet connection.
    An internet connection is only required to login with a Microsoft Account the first time. After that the last used and valid password is saved on the computer and you can continue to login without an internet connection provided you know the password that was last used on that computer.
      My ComputerSystem Spec

 

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