Finger print reader - Increase number of attempts for W10 logon?

  1.    27 Feb 2016 #1

    Finger print reader - Increase number of attempts for W10 logon?

    My laptop has a finger print reader. Quite often this fails to recognize me. How can I increase the number of attempts that I am allowed?

    Also why does 'Hello' get mentioned in the error message? Is there a facial recognition facility?
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,708
    64bit Win 10 Pro ver 1809 Build 17763.134 and W10 Insider Build 18277
       29 Feb 2016 #2

    Hello machare,

    As you maybe aware the fingerprint recognition is part of the Windows Hello sign in options. You can remove and add fingerprints using the Account Settings page as shown below. You may need to redo your fingerprint for better recognition. I am not aware that you can reset the number of tries but you can add multiple fingerprints.

    Click image for larger version. 

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      My ComputersSystem Spec

  3.    29 Feb 2016 #3

    Thanks for your help. The new HP laptop that I have comes with its own finger print software. I did wonder from the error message which mentioned 'Hello' whether there was some confusion as to what software should be trying to recognize my finger. I have now added some finger prints to the W10 a/c setup, so I will see if that helps.
      My ComputerSystem Spec


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