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Help logging in with incorrect microsoft account
Hi everyone, just want to say thanks in advance for your time and effort! These forums are invaluable.
I'm trying to do some troubleshooting for my (very senior) father. I must admit I have little to no experience with windows 10 as all of my machines run 7, so please forgive my confusion. I'll do my best to explain the problem and what I think happened!
A week ago he decided to upgrade their windows 7 desktop (older HP) to windows 10. When asked to log into the new OS instead of choosing a local account he must have chosen to use a Microsoft account (knowing that they use a Hotmail address). For some reason he entered their Hotmail address as ".com" instead of ".ca". I'm not sure how this is possible but in doing so he inadvertently created a new Hotmail account. The problem is that their machine is now stuck at the log in screen showing the wrong (newly created ".com") Hotmail address.
I can't find any way to change the log-in address or switch users etc. If i could simply change it to the correct ".ca" address I could get in as I have the password for that email account. As he's older he doesn't recall creating a new account or have any idea of what the new password would/could be. I've tried the proper password for the ".ca" account as he knows that one but it didn't work.
The only solution I could think of was trying to get into/reset the password for the ".com" account and hope that it syncs with the windows 10 desktop. Luckily I was able to use the recovery address to change the password on the ".com" account to something I know. Their computer is showing up under "devices" connected to that account. I've tried several times over the last day with the new password and still can't log into windows 10. I read on a thread that it sometimes takes a few hours to sync but I've waited plenty long. The machine is plugged into Ethernet with a working connection so it should theoretically sync?
Any advice as to what I can to do get into this computer would be great. Im worried that my dad bricked their machine and will be looking at losing all of their photo's and files etc to a clean install of Windows.
Thanks in advance
Tony