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  1.    25 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 6
    Windows 10

    Admin password lockup Windows 10


    Product Name: P3X7A#ABA
    Operating System: Microsoft Windows 10 (32-bit)

    see attached

    Got this computer on HSN last November didn't open till xmas. In set up thought it was odd I ended up with a sign-on of just using a "pin". Wondered why it didn't take the password I wanted (and have since no recollection of what it was) . Anyway now I realize that it's saved password for the administrator password so when that was needed.

    so here I am I keep getting a screen it's telling me wrong password and then having a very frustrating time. needing to get back in the computer so I can fix it as I have a virus .

    also just loaded all my important files and data and get his computer and had not gotten to the point of backing up that I was still very much in the initial set up how I wanted things to be .

    I am hoping there is a resolved to this without losing everything
    Last edited by Brink; 25 Jan 2016 at 18:45. Reason: removed images that show your email address
      My ComputerSystem Spec
  2.    25 Jan 2016 #2
    Join Date : Oct 2013
    Posts : 24,511
    64-bit Windows 10 Pro build 17017

    Hello HIKER7s,

    That error means that you just entered your password incorrectly in netplwiz.

    You should be able to click on OK in the error message, then sign in with your correct password. After you are signed in, go back to netplwiz, and start over entering your correct password to stop this.

    Sign in User Account Automatically at Windows 10 Startup
      My ComputersSystem Spec
  3.    25 Jan 2016 #3
    Join Date : Jan 2016
    Posts : 6
    Windows 10
    Thread Starter

    Quote Originally Posted by Brink View Post
    Hello HIKER7s,

    That error means that you just entered your password incorrectly in netplwiz.

    You should be able to click on OK in the error message, then sign in with your correct password. After you are signed in, go back to netplwiz, and start over entering your correct password to stop this.

    Sign in User Account Automatically at Windows 10 Startup
    Hi Brink,
    first of all I don't know what netplwiz means. Also your resolve doesn't work as this is an administrator password error that will not let me by to get back in to the computer .
    Last edited by HIKER7s; 25 Jan 2016 at 20:36. Reason: Wordage
      My ComputerSystem Spec
  4.    25 Jan 2016 #4
    Join Date : Oct 2013
    Posts : 24,511
    64-bit Windows 10 Pro build 17017

    The link in my post will explain what netplwiz is.

    When you get the incorrect password message at sign-in, are you able to click/tap on OK in the message to then be able to enter your correct password?
      My ComputersSystem Spec
  5.    25 Jan 2016 #5
    Join Date : Jan 2016
    Posts : 6
    Windows 10
    Thread Starter

    no, it just tells me incorrect password
    Last edited by HIKER7s; 25 Jan 2016 at 21:29. Reason: Wrong
      My ComputerSystem Spec
  6.    25 Jan 2016 #6
    Join Date : Jan 2016
    Posts : 6
    Windows 10
    Thread Starter

    Hello Brink, and thank you for your time on this thread.
    The reason why I think that your routine isn't fitting my situation is for instance, the screenshot of the login screen where it says the username in your routine;? In my scenario it has my email address.

    I just called HP support and it's like $99 for them to fix this.
    I'm confident that I can fix this if given the right parameters to go by. just want to be sure before I go in.

    Is this an HP admin password or a Microsoft?? I logged into Microsoft no problem on their website. Confused now.
      My ComputerSystem Spec
  7.    26 Jan 2016 #7
    Join Date : Oct 2013
    Posts : 24,511
    64-bit Windows 10 Pro build 17017

    It should work for your Microsoft account as well.

    Do you get an OK option in the incorrect password message to click on like below?

    If so, do have the option to enter the correct password after clicking on OK.

    Click image for larger version. 

Name:	IMGP4122.jpg 
Views:	2 
Size:	299.3 KB 
ID:	60723
      My ComputersSystem Spec
  8.    26 Jan 2016 #8
    Join Date : Jan 2016
    Posts : 6
    Windows 10
    Thread Starter

    Im sorry but I've tried for almost an hour to get these to post right side up. Anyway this is what I get it tells me it's wrong then I press ok, it gives me another box... Then if I try again we cycle through these two screens.

    thanks for your time
    Last edited by Brink; 26 Jan 2016 at 11:38. Reason: removed screenshots showing your email address
      My ComputerSystem Spec
  9.    26 Jan 2016 #9
    Join Date : Oct 2013
    Posts : 24,511
    64-bit Windows 10 Pro build 17017

    I removed your screenshots since they were showing your email address.

    Since it still won't accept your password, you can use OPTION THREE in the tutorial below to reset your Microsoft account password on any computer. As long as your computer is connected to the Internet, the new password will sync to it.

    https://www.tenforums.com/tutorials/1...dows-10-a.html
      My ComputersSystem Spec
  10.    26 Jan 2016 #10
    Join Date : Jan 2016
    Posts : 6
    Windows 10
    Thread Starter

    ugh, went through option three fine. the two step however placed me in a screen to fill out all kinds of contact data and verification stuff then told me they had 24 hours to respond. in he meantime just tried the new password in there and doesn't work.
    brian
      My ComputerSystem Spec

 
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