1.    28 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 4
    Windows 10 Home

    Adding Family Account


    Hi all

    I recently completed the upgrade from Windows 7 to 10 but found I could not log onto a family account I had made for my grandson. I eventually decided to delete the account and create a new one. I successfully deleted the account but now when I try to create a new one I am informed the add family utility cannot be connected.

    I have attached a screen shot to help clarify the problem.

    Hope someone can help.

    Best regards Ken.
    Attached Thumbnails Attached Thumbnails Add Family.jpg  
      My ComputerSystem Spec
  2.    03 Dec 2015 #2
    Join Date : Nov 2015
    Posts : 4
    Windows 10 Home
    Thread Starter

    Hi again

    I note no replies. Have I done something wrong?
      My ComputerSystem Spec
  3.    03 Dec 2015 #3
    Join Date : Nov 2015
    UK
    Posts : 49
    Windows 10 64-bit pro

    Are you logged in with a Microsoft account or Local account? If local try the Microsoft option.

    Dave
      My ComputerSystem Spec
  4.    03 Dec 2015 #4
    Join Date : Nov 2015
    Posts : 4
    Windows 10 Home
    Thread Starter

    Thanks for reply Dave. I simply log in at the top of the page i.e. Username and password.

    Is their another way?
      My ComputerSystem Spec
  5.    03 Dec 2015 #5
    Join Date : Nov 2015
    UK
    Posts : 49
    Windows 10 64-bit pro

    If you go to the "Your Email and accounts" tab shown at the top of your screenshot it will show how you are currently logged in. Either "Local Account" or Microsoft Account".
    Dave
      My ComputerSystem Spec
  6.    04 Dec 2015 #6
    Join Date : Nov 2015
    Posts : 4
    Windows 10 Home
    Thread Starter

    That did the trick Dave . Many Thanks.
      My ComputerSystem Spec
  7.    04 Dec 2015 #7
    Join Date : Nov 2015
    UK
    Posts : 49
    Windows 10 64-bit pro

    You're welcome. Glad you got it sorted.
    Dave
      My ComputerSystem Spec

 


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