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  1.    23 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 5
    Windows 10

    Unable to sign out clicking in my username


    Since I've updated to 1511 10586, I'm not able to click in Start Menu, click in my user name and sign out. What happens is that the menu that has to appear when you click on your username does not show anymore since I've updated to 10586 build.

    It is posible to Sign out using any of the other options like alt+f4 or win key + X and Shutdow or Sign out.

    Any idea why this menu is not diplayed anymore?
      My ComputerSystem Spec
  2.    23 Nov 2015 #2
    Join Date : Feb 2014
    Posts : 9,464
    Windows 10 Professional

    Quote Originally Posted by jruana View Post
    Since I've updated to 1511 10586, I'm not able to click in Start Menu, click in my user name and sign out. What happens is that the menu that has to appear when you click on your username does not show anymore since I've updated to 10586 build.

    It is posible to Sign out using any of the other options like alt+f4 or win key + X and Shutdow or Sign out.

    Any idea why this menu is not diplayed anymore?
    Hi jruana:
    Welcome to the forums!

    Ctrl + Alt + Del
      My ComputersSystem Spec
  3.    23 Nov 2015 #3
    Join Date : Oct 2013
    Posts : 25,648
    64-bit Windows 10 Pro build 17046

    Hello jruana, and welcome to Ten Forums.

    In addition, here are some more options for signing out.

    Sign out of Windows 10
      My ComputersSystem Spec
  4.    23 Nov 2015 #4
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    Thanks Edwin and Brink

    Yes I know that there are other sign out options. All them are working fine. My question is why the option from my user does not work anymore since the update
      My ComputerSystem Spec
  5.    23 Nov 2015 #5
    Join Date : Oct 2013
    Posts : 25,648
    64-bit Windows 10 Pro build 17046

    As a test, when you open the Start Menu, press the tab key until your user name is selected, then press Enter to see if the menu opens.
      My ComputersSystem Spec
  6.    23 Nov 2015 #6
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    When I click enter, a small box appears below, but it's empty:Click image for larger version. 

Name:	2015-11-23 (2).png 
Views:	11 
Size:	15.7 KB 
ID:	50187
      My ComputerSystem Spec
  7.    23 Nov 2015 #7
    Join Date : Oct 2013
    Posts : 25,648
    64-bit Windows 10 Pro build 17046

    If you create a new account, do you have the same issue when you sign in to the new account?

    If not, then switch the account you have this problem with to a local account, then switch it back to a Microsoft account to see if that is able to toggle it back.

    https://www.tenforums.com/tutorials/5...dows-10-a.html

    https://www.tenforums.com/tutorials/5...dows-10-a.html

    If you do have the same issue in the new account, then you may need to refresh or reset Windows 10.

    Refresh Windows 10

    Reset Windows 10
      My ComputersSystem Spec
  8.    25 Nov 2015 #8
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    Hello Brink
    I've tried to do what you told me but now what happens is that account management is not accesible from the settings. I click on there and nothing happens.

    I will consider to make a refresh of the OS. In the meantime I'm uninstalling the antivirus to check if there is something wrong with it. I'll let you know the results.
    Thanks!!
      My ComputerSystem Spec
  9.    25 Nov 2015 #9
    Join Date : Oct 2013
    Posts : 25,648
    64-bit Windows 10 Pro build 17046

    Ok. I look forward to hearing your results.
      My ComputersSystem Spec
  10.    27 Nov 2015 #10
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    Hi Brink.

    Solved with a refresh of the OS. I had to re-install nearly all the programs, the refresh has removed them.
    But now it works fine.

    Thanks!!
      My ComputerSystem Spec

 
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