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  1.    08 Nov 2015 #1
    Join Date : Jun 2015
    Antelope, CA
    Posts : 152
    Windows 10 Pro x64

    Error message "We are unable to connect right now" on login screen


    I have a Microsoft account set up with a pin. Every time I boot my computer up, I am greeted with the login screen and my photo, with the message below it, "We are unable to connect right now. Please check your network and try again later." And it's asking for my password, not my pin. For some reason, I see my username twice on the lower left corner. One is the password log-in, the other is the pin. I can successfully log in with either. I just want to know, what is with the error message? I've got a connection, so I can't figure out why.
      My ComputerSystem Spec
  2.    19 Nov 2015 #2
    Join Date : Aug 2015
    Posts : 20
    Windows 10 Pro x64

    Quote Originally Posted by GuyInDogSuit View Post
    I have a Microsoft account set up with a pin. Every time I boot my computer up, I am greeted with the login screen and my photo, with the message below it, "We are unable to connect right now. Please check your network and try again later." And it's asking for my password, not my pin. For some reason, I see my username twice on the lower left corner. One is the password log-in, the other is the pin. I can successfully log in with either. I just want to know, what is with the error message? I've got a connection, so I can't figure out why.
    Hi, I am having the same error message when setting up auto login. So did you managed to resolve this issue? Anyone here with any advise? Thanks ...
    Attached Thumbnails Attached Thumbnails 20151119_235421.jpg  
      My ComputerSystem Spec
  3.    14 Dec 2015 #3
    Join Date : Dec 2015
    Posts : 1
    Win 10

    Quote Originally Posted by GuyInDogSuit View Post
    I have a Microsoft account set up with a pin. Every time I boot my computer up, I am greeted with the login screen and my photo, with the message below it, "We are unable to connect right now. Please check your network and try again later." And it's asking for my password, not my pin. For some reason, I see my username twice on the lower left corner. One is the password log-in, the other is the pin. I can successfully log in with either. I just want to know, what is with the error message? I've got a connection, so I can't figure out why.
    Hi, I am also having exactly the same error message when I login. Any ideas..... Thanks
      My ComputerSystem Spec
  4.    24 Dec 2015 #4
    Join Date : Dec 2015
    Posts : 1
    Windows 10

    So apparently I'm not the only one having this issue, and it's been going on for a while. So there's no solution yet?
      My ComputerSystem Spec
  5.    22 Jan 2016 #5
    Join Date : Jul 2015
    Posts : 9
    Win 10 Pro

    Exact same problem.


    This problem manifested itself just after last week's Microsoft update. Now when I sign-in, I get both my local account and my Microsoft account. Must choose one of them and then log in. I have set [netplwiz] to skip login, but still get the problem.
      My ComputerSystem Spec
  6.    18 Feb 2016 #6
    Join Date : Feb 2016
    Posts : 2
    Windows 10

    Same issue here, really hope this is resolved. While just a minor annoyance at first, it's really begun grating on my nerves.
      My ComputerSystem Spec
  7.    08 Mar 2016 #7
    Join Date : Mar 2016
    Posts : 1
    windows 10

    Quote Originally Posted by edpring View Post
    This problem manifested itself just after last week's Microsoft update. Now when I sign-in, I get both my local account and my Microsoft account. Must choose one of them and then log in. I have set [netplwiz] to skip login, but still get the problem.
    I had the same problem, so:
    1: I tried to renable password microsoft account in netplwiz,
    2: Rebooted
    3: Inserted password on login
    3: disabled password again on netplwiz.
    4: rebooted again, and it worked!
    Also before doing these steps, i login in microsoft account in my web browser and checked if my pc was in "My Devices"
    Hope it helps.
      My ComputerSystem Spec
  8.    22 Mar 2016 #8
    Join Date : Feb 2016
    Posts : 2
    Windows 10

    Quote Originally Posted by unchartednano View Post
    I had the same problem, so:
    1: I tried to renable password microsoft account in netplwiz,
    2: Rebooted
    3: Inserted password on login
    3: disabled password again on netplwiz.
    4: rebooted again, and it worked!
    Also before doing these steps, i login in microsoft account in my web browser and checked if my pc was in "My Devices"
    Hope it helps.
    Aaaaaaah thank you so much, it worked!
      My ComputerSystem Spec
  9.    08 Sep 2016 #9
    Join Date : Sep 2016
    Posts : 1
    Windows 10

    Quote Originally Posted by mick96 View Post
    Aaaaaaah thank you so much, it worked!
    Glad I'm not the only one with this problem - unfortunately the fix doesn't seem to work for me. Maybe I don't understand the advice properly. What's meant by " I tried to renable password microsoft account in netplwiz," Remove the autologin and then enter the microsoft a/c password after reboot? That's what I tried, anyway, and I've still got the problem.

    Regards, MJ
      My ComputerSystem Spec
  10.    15 Oct 2016 #10
    Join Date : Oct 2016
    Posts : 1
    Windows 10

    Quote Originally Posted by MartinJ View Post
    Glad I'm not the only one with this problem - unfortunately the fix doesn't seem to work for me. Maybe I don't understand the advice properly. What's meant by " I tried to renable password microsoft account in netplwiz," Remove the autologin and then enter the microsoft a/c password after reboot? That's what I tried, anyway, and I've still got the problem.

    Regards, MJ
    Jo MartinJ,

    Maybe you found it out yourself. In case not:
    1. Press the Windows-Key and R together
    2. A Small Window should appear. Type in netplwiz and press enter
    3. This will open another Window, Check the box that says "user must enter a username and password to enter this computer"
    4. Press Apply and then ok
    5. Restart the computer. It will ask you now to type in your Password and Login. Do this (one last time if this works out ;-))
    6. repeat step 1 and 2.
    7. Now uncheck the box with "user must enter a username and password to enter this computer"
    8. It will ask you to enter your Passsword, do this and press ok
    9. Press ok again.
    10. Restart the Computer--> and now it should not ask for you Login Informations :-)
      My ComputerSystem Spec

 
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