Error message "We are unable to connect right now" on login screen

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  1. Posts : 341
    Windows 10 Pro x64
       #1

    Error message "We are unable to connect right now" on login screen


    I have a Microsoft account set up with a pin. Every time I boot my computer up, I am greeted with the login screen and my photo, with the message below it, "We are unable to connect right now. Please check your network and try again later." And it's asking for my password, not my pin. For some reason, I see my username twice on the lower left corner. One is the password log-in, the other is the pin. I can successfully log in with either. I just want to know, what is with the error message? I've got a connection, so I can't figure out why.
      My Computer


  2. Posts : 56
    Windows 10 Pro x64
       #2

    GuyInDogSuit said:
    I have a Microsoft account set up with a pin. Every time I boot my computer up, I am greeted with the login screen and my photo, with the message below it, "We are unable to connect right now. Please check your network and try again later." And it's asking for my password, not my pin. For some reason, I see my username twice on the lower left corner. One is the password log-in, the other is the pin. I can successfully log in with either. I just want to know, what is with the error message? I've got a connection, so I can't figure out why.
    Hi, I am having the same error message when setting up auto login. So did you managed to resolve this issue? Anyone here with any advise? Thanks ...
    Attached Thumbnails Attached Thumbnails Error message "We are unable to connect right now" on login screen-20151119_235421.jpg  
      My Computer


  3. Posts : 1
    Win 10
       #3

    GuyInDogSuit said:
    I have a Microsoft account set up with a pin. Every time I boot my computer up, I am greeted with the login screen and my photo, with the message below it, "We are unable to connect right now. Please check your network and try again later." And it's asking for my password, not my pin. For some reason, I see my username twice on the lower left corner. One is the password log-in, the other is the pin. I can successfully log in with either. I just want to know, what is with the error message? I've got a connection, so I can't figure out why.
    Hi, I am also having exactly the same error message when I login. Any ideas..... Thanks
      My Computer


  4. Posts : 1
    Windows 10
       #4

    So apparently I'm not the only one having this issue, and it's been going on for a while. So there's no solution yet?
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  5. Posts : 9
    Win 10 Pro
       #5

    Exact same problem.


    This problem manifested itself just after last week's Microsoft update. Now when I sign-in, I get both my local account and my Microsoft account. Must choose one of them and then log in. I have set [netplwiz] to skip login, but still get the problem.
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  6. Posts : 2
    Windows 10
       #6

    Same issue here, really hope this is resolved. While just a minor annoyance at first, it's really begun grating on my nerves.
      My Computer


  7. Posts : 1
    windows 10
       #7

    edpring said:
    This problem manifested itself just after last week's Microsoft update. Now when I sign-in, I get both my local account and my Microsoft account. Must choose one of them and then log in. I have set [netplwiz] to skip login, but still get the problem.
    I had the same problem, so:
    1: I tried to renable password microsoft account in netplwiz,
    2: Rebooted
    3: Inserted password on login
    3: disabled password again on netplwiz.
    4: rebooted again, and it worked!
    Also before doing these steps, i login in microsoft account in my web browser and checked if my pc was in "My Devices"
    Hope it helps.
      My Computer


  8. Posts : 2
    Windows 10
       #8

    unchartednano said:
    I had the same problem, so:
    1: I tried to renable password microsoft account in netplwiz,
    2: Rebooted
    3: Inserted password on login
    3: disabled password again on netplwiz.
    4: rebooted again, and it worked!
    Also before doing these steps, i login in microsoft account in my web browser and checked if my pc was in "My Devices"
    Hope it helps.
    Aaaaaaah thank you so much, it worked!
      My Computer


  9. Posts : 1
    Windows 10
       #9

    mick96 said:
    Aaaaaaah thank you so much, it worked!
    Glad I'm not the only one with this problem - unfortunately the fix doesn't seem to work for me. Maybe I don't understand the advice properly. What's meant by " I tried to renable password microsoft account in netplwiz," Remove the autologin and then enter the microsoft a/c password after reboot? That's what I tried, anyway, and I've still got the problem.

    Regards, MJ
      My Computer


  10. Posts : 1
    Windows 10
       #10

    MartinJ said:
    Glad I'm not the only one with this problem - unfortunately the fix doesn't seem to work for me. Maybe I don't understand the advice properly. What's meant by " I tried to renable password microsoft account in netplwiz," Remove the autologin and then enter the microsoft a/c password after reboot? That's what I tried, anyway, and I've still got the problem.

    Regards, MJ
    Jo MartinJ,

    Maybe you found it out yourself. In case not:
    1. Press the Windows-Key and R together
    2. A Small Window should appear. Type in netplwiz and press enter
    3. This will open another Window, Check the box that says "user must enter a username and password to enter this computer"
    4. Press Apply and then ok
    5. Restart the computer. It will ask you now to type in your Password and Login. Do this (one last time if this works out ;-))
    6. repeat step 1 and 2.
    7. Now uncheck the box with "user must enter a username and password to enter this computer"
    8. It will ask you to enter your Passsword, do this and press ok
    9. Press ok again.
    10. Restart the Computer--> and now it should not ask for you Login Informations
      My Computer


 

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