Unable to downgrade from Windows 10 because of a user account error

  1.    06 Nov 2015 #1

    Unable to downgrade from Windows 10 because of a user account error


    Hi guys. I updated to W10 2 days ago and now I want to downgrade to Windows 7 but I can't. When I go to "Recovery" and click on "Get started" the pop-up window says "Getting things ready" and after that it says that I have to remove all the accounts created with W10, which are 2, but only one is created with W10 and I can't access it. I can't delete them through Settings>Accounts or Control Panel or whatever. Please help, I'm getting mad. Since upgrading I've only had problems and I am this close to throw my laptop. I'm using Toshiba Satellite.
      My ComputerSystem Spec

  2. davidhk's Avatar
    Posts : 5,251
    windows 10 Home threshold2
       06 Nov 2015 #2

    Do you happen to have Win 7 Installation disk, or a set of Recovery disks ?
    If yes, you can use one of those to do a Clean Install of Windows 7. Make sure you have Win 7 product key ready.

    I have an Acer Inspiron laptop pre-installed with Win 7, and I created a set of "Factory default" disks at the beginning. I had more than once used the set to reinstall my Win 7.
      My ComputerSystem Spec

  3.    06 Nov 2015 #3

    No, I don't have them. I moved recently...
      My ComputerSystem Spec

  4. davidhk's Avatar
    Posts : 5,251
    windows 10 Home threshold2
       06 Nov 2015 #4

    Did your Win 7 come pre-installed with your computer or you bought a retail Win 7 version and manually installed it ?
      My ComputerSystem Spec

  5.    06 Nov 2015 #5

    Well the guys from the store installed it. So yeah, it came pre-installed.
      My ComputerSystem Spec

  6. davidhk's Avatar
    Posts : 5,251
    windows 10 Home threshold2
       06 Nov 2015 #6

    bday said: View Post
    Well the guys from the store installed it. So yeah, it came pre-installed.
    Sorry, for a pre-installed Win 7, I cannot help.
    My apology.
      My ComputerSystem Spec

  7.    06 Nov 2015 #7

    Shoot. Well, thank you anyways
      My ComputerSystem Spec

  8. davidhk's Avatar
    Posts : 5,251
    windows 10 Home threshold2
       06 Nov 2015 #8

    bday said: View Post
    Shoot. Well, thank you anyways
    I need to make certain I did understand what you told me regarding this statement of yours....... "Well the guys from the store installed it. So yeah, it came pre-installed. "

    You do have the Win 7 product key. Yes ?
    Where is your product key located ?
    Is it attached to the computer or "the guys from the store" handed you a product key on a piece of paper " ?
      My ComputerSystem Spec

  9.    06 Nov 2015 #9

    They installed Windows, they entered the key. I don't have the product key.
      My ComputerSystem Spec

  10. davidhk's Avatar
    Posts : 5,251
    windows 10 Home threshold2
       06 Nov 2015 #10

    bday said: View Post
    They installed Windows, they entered the key. I don't have the product key.
    OK. Thank you.
    I have to bow out.
    I cannot help you any further.
    Sorry.

    My last piece of comment and advice.
    Comment : Whoever "they" are, you have been ripped off.
    Advice : Take it back and demand a refund or get a lawyer, if you want to go that route. People cannot install a Windows operating system in the computer without handing over the product key to the owner of the computer.
      My ComputerSystem Spec


 

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