1.    06 Nov 2015 #1
    Join Date : Nov 2015
    Posts : 5
    Windows 10

    Unable to downgrade from Windows 10 because of a user account error


    Hi guys. I updated to W10 2 days ago and now I want to downgrade to Windows 7 but I can't. When I go to "Recovery" and click on "Get started" the pop-up window says "Getting things ready" and after that it says that I have to remove all the accounts created with W10, which are 2, but only one is created with W10 and I can't access it. I can't delete them through Settings>Accounts or Control Panel or whatever. Please help, I'm getting mad. Since upgrading I've only had problems and I am this close to throw my laptop. I'm using Toshiba Satellite.
      My ComputerSystem Spec
  2.    06 Nov 2015 #2
    Join Date : Nov 2015
    Posts : 4,814
    windows 10 Home threshold2

    Do you happen to have Win 7 Installation disk, or a set of Recovery disks ?
    If yes, you can use one of those to do a Clean Install of Windows 7. Make sure you have Win 7 product key ready.

    I have an Acer Inspiron laptop pre-installed with Win 7, and I created a set of "Factory default" disks at the beginning. I had more than once used the set to reinstall my Win 7.
      My ComputerSystem Spec
  3.    06 Nov 2015 #3
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    No, I don't have them. I moved recently...
      My ComputerSystem Spec
  4.    06 Nov 2015 #4
    Join Date : Nov 2015
    Posts : 4,814
    windows 10 Home threshold2

    Did your Win 7 come pre-installed with your computer or you bought a retail Win 7 version and manually installed it ?
      My ComputerSystem Spec
  5.    06 Nov 2015 #5
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    Well the guys from the store installed it. So yeah, it came pre-installed.
      My ComputerSystem Spec
  6.    06 Nov 2015 #6
    Join Date : Nov 2015
    Posts : 4,814
    windows 10 Home threshold2

    Quote Originally Posted by bday View Post
    Well the guys from the store installed it. So yeah, it came pre-installed.
    Sorry, for a pre-installed Win 7, I cannot help.
    My apology.
      My ComputerSystem Spec
  7.    06 Nov 2015 #7
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    Shoot. Well, thank you anyways
      My ComputerSystem Spec
  8.    06 Nov 2015 #8
    Join Date : Nov 2015
    Posts : 4,814
    windows 10 Home threshold2

    Quote Originally Posted by bday View Post
    Shoot. Well, thank you anyways
    I need to make certain I did understand what you told me regarding this statement of yours....... "Well the guys from the store installed it. So yeah, it came pre-installed. "

    You do have the Win 7 product key. Yes ?
    Where is your product key located ?
    Is it attached to the computer or "the guys from the store" handed you a product key on a piece of paper " ?
      My ComputerSystem Spec
  9.    06 Nov 2015 #9
    Join Date : Nov 2015
    Posts : 5
    Windows 10
    Thread Starter

    They installed Windows, they entered the key. I don't have the product key.
      My ComputerSystem Spec
  10.    06 Nov 2015 #10
    Join Date : Nov 2015
    Posts : 4,814
    windows 10 Home threshold2

    Quote Originally Posted by bday View Post
    They installed Windows, they entered the key. I don't have the product key.
    OK. Thank you.
    I have to bow out.
    I cannot help you any further.
    Sorry.

    My last piece of comment and advice.
    Comment : Whoever "they" are, you have been ripped off.
    Advice : Take it back and demand a refund or get a lawyer, if you want to go that route. People cannot install a Windows operating system in the computer without handing over the product key to the owner of the computer.
      My ComputerSystem Spec

 


Similar Threads
Thread Forum
Unable to downgrade back to Windows 8.1, Windows 10 BSODing
Hi, I hope this is the correct forum, I apologize if it is not. I upgraded to windows 10 from 8.1 (computer was originally shipped with Windows 7 but has been running on Windows 8 for a while) and the computer is having all sorts of issues with...
Installation and Upgrade
Local account login changed to Microsoft Account so unable to log in
I would like help solving a mystery. I set up a new Dell Optiplex 3020 which shipped with Windows 10 Pro. I bypassed the option to set up the user with a Microsoft Account (The owner does not have a microsoft account and I did not create one at...
User Accounts and Family Safety
Unable to use taskbar function when create new user account
When I created a new user account, be it a local admin or standard user account or even logged in using Windows ID account, it all resulted with the same issue. I have no functionality of the taskbar at all. Not when clicking with my mouse or...
User Accounts and Family Safety
Downgrade after changed Administrator account password
After installing Windows 10, I changed my Administrator account password, losing my EFS-encryption on some system files. I didn't read the fine print: 31419 Now, I can't downgrade because it keeps giving me the error when trying to downgrade...
Installation and Upgrade
Unable to Create New User Account
I have tried creating a new User Account but like the Start Menu, it just won't open. Anyone else had this problem?
User Accounts and Family Safety
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 06:38.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums