User Profile Failed the Login and can't access safe mode, HELP!

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  1. Posts : 6
    Windows 10
       #1

    User Profile Failed the Login and can't access safe mode, HELP!


    Hello I could really use some help. I am running Windows 10 onmy HP Pavillion. I upgraded from Windows 7 around a month ago. Recently I was running a disk battery calibration check and after I restarted from that I get the message when I login that the "User Profile Failed the Logon. User Profile Cannot Be Loaded". From everything I have seen online it sounds the best method is to login under safe mode as an admin and either create a new user profile or repair the current one. Now the problem is when I go to advanced startup options and select safe mode, it starts up but then asks me to login using one of my two accounts. Neither is the administrator as this doesn't show up for me. The current account that I am getting error obviously won't work under safe mode and the other account I don't remember the password. I inserted a travel/jump drive to try and change the PW on this but it wouldn't work. So basically I have no way of getting to start it up as an administrator. The local PC place said WIndows 10 has had known issues with this. However I had this problem happen with Windows 7 too so I am not sure. I have no idea what to do now. Can anyone help me out?
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  2. Brink's Avatar
    Posts : 56,454
    64-bit Windows 10 Pro for Workstations build 21364
       #2

    Hello Jeff, and welcome to Ten Forums. :)

    You can do OPTION FOUR in the tutorial below to enable the built-in Administrator account.

    https://www.tenforums.com/tutorials/2...a.html#option4

    Afterwards, sign in to that account to be able to do the tutorial below for this user profile error.

    User Profile Service failed the sign-in - Fix in Windows 8
      My Computers


  3. Posts : 6
    Windows 10
    Thread Starter
       #3

    Ok maybe I'm ignorant, but how do I do any of these first steps? WIndows 10 installation USB? Recovery drive? How do I get to these? I can open command prompt but it is not under "administrator." Does this matter?

    Brink said:
    Hello Jeff, and welcome to Ten Forums. :)

    You can do OPTION FOUR in the tutorial below to enable the built-in Administrator account.

    https://www.tenforums.com/tutorials/2...a.html#option4

    Afterwards, sign in to that account to be able to do the tutorial below for this user profile error.

    User Profile Service failed the sign-in - Fix in Windows 8
      My Computer


  4. Posts : 6
    Windows 10
    Thread Starter
       #4

    OK, I was able to download Windows 10 on my jump drive. I started it up with command prompt. WHen I go to #5 under Option 4, I am not seeing a "SAM" folder on my jump drive. WHat should I be looking for on my jump drive to open? QUOTE=Brink;447061]Hello Jeff, and welcome to Ten Forums. :)

    You can do OPTION FOUR in the tutorial below to enable the built-in Administrator account.

    https://www.tenforums.com/tutorials/2...a.html#option4

    Afterwards, sign in to that account to be able to do the tutorial below for this user profile error.

    User Profile Service failed the sign-in - Fix in Windows 8[/QUOTE]
      My Computer

  5. Brink's Avatar
    Posts : 56,454
    64-bit Windows 10 Pro for Workstations build 21364
       #5

    Jeff,

    You may not be using the correct drive letter at boot for the Windows drive to see the SAM folder. If you are seeing the Windows\System32\config path, then that should be the correct drive letter.
      My Computers


  6. Posts : 6
    Windows 10
    Thread Starter
       #6

    So let me start from the beginning after downloading file. Upon startup, I hit escape and had the following options:
    F1 System Information
    F2 System Diagnostics
    F9 Boot Device Options
    F10 BIOS Setup
    F11 System Recovery

    I chose F9, boot device options. Then I chose my USB flash drive (which I saved the Windows 10 installation on). I choose "Repair your Computer." Then, Troubleshoot, Advanced Options, Command Prompt. That opens to:
    X:\Sources. I then type regedit, do the HKEY LOCAL MACHINE, Load Hive and go to select my file. I assume it should be the USB correct? The Windows\System32\Config shows up on the X folder but not on mine.

    I attached a picture of this of what I am seeing in the prompt box. What am I messing up? Would it be better if I don't do the Repair but just install normally?


    Brink said:
    Jeff,

    You may not be using the correct drive letter at boot for the Windows drive to see the SAM folder. If you are seeing the Windows\System32\config path, then that should be the correct drive letter.
    Attached Thumbnails Attached Thumbnails User Profile Failed the Login and can't access safe mode, HELP!-img_2283.jpg  
      My Computer

  7. Brink's Avatar
    Posts : 56,454
    64-bit Windows 10 Pro for Workstations build 21364
       #7

    Open each drive letter in the registry until you see the Windows folder like in the tutorial. It should be there.

    From your screenshot, it looks like it would be SYSTEM (C: ).
      My Computers


  8. Posts : 6
    Windows 10
    Thread Starter
       #8

    The only one with the Windows\System32\Config and SAM file is the X drive folder that also shows in command prompt. When I select the SAM file and enter the REM_SAM, it says "Cannot Load X:\Windows\System32\config\SAM: The process cannot access the file because it is being used by another process."

    Brink said:
    Open each drive letter in the registry until you see the Windows folder like in the tutorial. It should be there.

    From your screenshot, it looks like it would be SYSTEM (C: ).
      My Computer

  9. Brink's Avatar
    Posts : 56,454
    64-bit Windows 10 Pro for Workstations build 21364
       #9

    Did you open a command prompt at boot using OPTION ONE below?

    https://www.tenforums.com/tutorials/2...dows-10-a.html
      My Computers


  10. Posts : 6
    Windows 10
    Thread Starter
       #10

    Yep,
    I started at boot with my USB flash drive where I downloaded Windows to. (See picture). Then I proceeded to all of the steps above including doing command prompt (picture I sent previously). Should I not be booting with my USB?

    Brink said:
    Did you open a command prompt at boot using OPTION ONE below?

    https://www.tenforums.com/tutorials/2...dows-10-a.html
    Attached Thumbnails Attached Thumbnails User Profile Failed the Login and can't access safe mode, HELP!-img_2284.jpg  
      My Computer


 
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