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  1. Joined : Sep 2015
    Posts : 15
    windows 10
       24 Sep 2015 #11

    When I signed into the built-in administrator, a welcome screen came up and it took a few minutes downloading apps. I didn't see any tutorial - where would that be?
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    Posts : 17,517
    64-bit Windows 10 Pro build 15014
       24 Sep 2015 #12

    It'll be the same tutorial below, but do the steps while signed in to your built-in Administrator account.

    You've been signed in with a temporary profile - Fix
      My System SpecsSystem Spec


  3. Joined : Sep 2015
    Posts : 15
    windows 10
       24 Sep 2015 #13

    I'm sorry - I misunderstood. Yes, I tried following through those steps, and the Registry Editor will still not let me rename/delete or change the security for that key.
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    Posts : 17,517
    64-bit Windows 10 Pro build 15014
       24 Sep 2015 #14

    In that case, make sure that you are the owner of the key first, then see if you are able to set the proper permissions to "Allow" administrators "Full control" of the key.

    Owner of Files and Folders - Change in Windows 10
      My System SpecsSystem Spec


  5. Joined : Sep 2015
    Posts : 15
    windows 10
       24 Sep 2015 #15

    Okay, I followed those steps and it says I have full access of the key and its subkeys, but I'm still being blocked. My pc has a history of failing to recognize the administrator. A few weeks ago, I purchased McAfee and was on the phone for hours with higher level techs trying to get it installed into my pc. I just don't understand what the problem is.
      My System SpecsSystem Spec


  6. Joined : Oct 2013
    Posts : 17,517
    64-bit Windows 10 Pro build 15014
       24 Sep 2015 #16

    I'm not sure what else to suggest other than a system restore before the issue started.
      My System SpecsSystem Spec


  7. Joined : Sep 2015
    Posts : 15
    windows 10
       24 Sep 2015 #17

    That may be what I have to end up doing. I really appreciate all your time and advice!!!
      My System SpecsSystem Spec


  8. Joined : Oct 2013
    Posts : 17,517
    64-bit Windows 10 Pro build 15014
       25 Sep 2015 #18

    You're welcome. Please let us know how it went.
      My System SpecsSystem Spec


  9. Joined : Sep 2015
    Posts : 15
    windows 10
       10 Oct 2015 #19

    I called HP to try to help me with this mess. They had me on the phone for around 6 hours while the tech did basically everything I had already tried. He finally told me I would need a recovery disc, but when I called back to get one, they told me they no longer had them for my model PC. I finally just took it to my local repair shop. They got rid of the corrupted file (which they said happened with a faulty Win 10 installation), and reinstalled Win 10 and all of my files. They did all of this for the same price it cost to call HP!
      My System SpecsSystem Spec


  10. Joined : Oct 2013
    Posts : 17,517
    64-bit Windows 10 Pro build 15014
       10 Oct 2015 #20

    I think I'd ask HP for a refund.
      My System SpecsSystem Spec


 
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