infinite loop at login screen

Hello,

I'm new to the forums. I have a major problem. I tried to troubleshoot my nephew's computer (Windows 10 Home) and tried various things. I must have messed things up big time, 'cause s*** happened at the Login Screen. It says the password is invalid and refuse the one my nephew has been using the whole time. I tried to hit I forgot my password, it restart and dumps me back to the login screen again.

I tried to restart in safe mode, but it keeps asking me for that dawn password that wont work!

Is there anyway to reset the password without having to reinstall Windows 10?

Thank you in advance.

Password rejection infers unauthorized access attempts.

I have tried to recover from setting 'diagnostic startup' in msconfig.exe, by getting into Recovery. But I did not succeed. You can't run msconfig from a command prompt to reset it.

The password and PIN are not lost or currupted, it just that the necessary drivers are unavailable. There is no way to login. The only solution, for me, was to boot into Macrium Recovery from either an external USB HDD or boot into Macrium from the Windows boot menu and restore a recent image.

FreeBooter said:

The process of resetting forgotten password is only can be done using Kali live bootable USB flash drive.

OK done. Windows partition is not visible. How to mount it? Hibernation is probably on.

┌──(kali㉿kali)-[~]
└─$ lsblk
NAME MAJ:MIN RM SIZE RO TYPE MOUNTPOINTS
loop0 7:0 0 3.7G 1 loop /usr/lib/live/mount/rootfs/filesystem.squashfs
/run/live/rootfs/filesystem.squashfs
sda 8:0 1 7.3G 0 disk
├─sda1 8:1 1 4.3G 0 part /usr/lib/live/mount/medium
│ /run/live/medium
└─sda2 8:2 1 928K 0 part /media/kali/6568-7043

┌──(kali㉿kali)-[~]

Thank you.

dalchina said:

Ok, I'm out as no reply to my post. Good luck!

Sorry, I forgot to reply. I'm trying both Windows and Linux solutions. I sent Option 3 from your link to my nephew and waiting for his reply.