Primary (master) password appears to be corrupted


  1. Posts : 21
    Windows 7
       #1

    Primary (master) password appears to be corrupted


    Windows 10 -


    At a loss here: My primary password appears to be corrupted

    - it rejects my correct information

    - the enter-your-user-name-password dialog is showing up, seemingly, whenever it wants to -- open a new webpage, it shows up; attempting to open a password-protected WordPerfect doc, it shows up; etc., etc.

    - Can't reset the primary password because it requires logging-on using that same password


    Would like to just remove it, since it's proving to be a pointless process.


    How does one delete a corrupted password process?


    Thanks for any information. Appreciated.
      My Computer


  2. Posts : 786
    Windows 10 Pro
       #2

    How are you able to get a web page without logging in? If you can log in you could create a new profile.
      My Computer


  3. Posts : 21
    Windows 7
    Thread Starter
       #3

    What to do when master password if corrupted?


    Thank you for your response.

    There are many (most of the) websites that I visit that do not need a log-in password -- but the dialog just keeps popping up repeatedly as if they did. Whatever that's about . . .

    The Primary (master) password is a Firefox setting. Going to Settings / Passwords, the dialog again pops up (seems to be every time I hit ENTER) and that means I can't even get into the settings to make any changes.

    Again, thank you for responding.
      My Computer


  4. Posts : 786
    Windows 10 Pro
       #4

    You implied it was Windows that needed the password

    Quote Windows 10 -

    At a loss here: My primary password appears to be corrupted. /Quote

    So you are having browser issues?
      My Computer


  5. Posts : 16,955
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #5

    Perhaps these will sort things out -
    1 Act as though you've forgotten it - Reset your Primary Password if you've forgotten it- Firefox Help
    and then
    2 Remove it - Remove Primary Password - Firefox Help

    If both those steps work then it demonstrates that the corruption does not extend into the rest of Firefox so you can consider setting up a new Primary password.
    If either step does not work then the corruption extends further into Firefox and I'd think that you'd have to uninstall it then reinstall it.

    You could search for or ask for help in the Firefox forum - Index page - mozillaZine Forums



    Best of luck,
    Denis
      My Computer


 

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