password issue

@ patriceltic, I always appreciate Denis’ advice especially since he doesn’t provide only advice, but step-by-step explanations & procedures.

With that said, the tech guy should have returned your device essentially in perfect condition, should have told you how the password issue was fixed at least on what was involved. You should not have encountered “HOWEVER I just got a blue screen with the following msg - "unexpected store exception" and NO HARD DRIVE INSTALLED -- I think that's what it said - did not say "NO BOOTABLE DEVICE" Does that make sense? I am really going quite crazy with all of this. I have done nothing to cause that blue screen -- Unreal.” or whatever else occurred.

On ”Fixed password issue at tech guy - he took care of it.” Do you know how?

It’s obvious I’m not an expert but where I volunteer at our Senior Center, the users know they will get the PC back in perfect condition unless it isn’t possible to do so. I always tell them once the devices issues are fixed, I will continue to run it 3 more days to ensure it runs as expected, and then we’ll sit down together for about 30 minutes, so they’ll know they are getting their device back in tip-top shop shape.

Naturally there are times it doesn’t turn out that way, but I am able to tell them why. That’s code for it’s over my head. I provide them a list of the local computer repair shops so they can choose who to go to.

Thank you for your input. I agree, Denis is a world-class help on so many levels. He is most appreciated by many - especially me. The password was fixed as I was standing next to the tech. He certainly didn't have to do this gratis, but he did.

I do wish I could have utilized the Macrium recovery program but I couldn't get it to work in spite of the efforts of so many on this site. I am now fearful to try it again as I don't want my new installation of win10home to get messed up. So little by little I am rebuilding my Dell-- so far it's been a pain but must be done.

Have not had another BSD -- I updated a few things with the Dell support assist program. Maybe that was the answer. Hope so.

I do have a question for you. When I try to import my bookmarks, it goes to Edge - I have never used Edge -- it's always been either chrome or ff. Do you know how I might import them from those other browsers -- I have a few I really need.

Thanks again.

patriceltic said:

When I try to import my bookmarks, it goes to Edge - I have never used Edge -- it's always been either chrome or ff. Do you know how I might import them from those other browsers -- I have a few I really need.

What are you initiating, that 'goes to Edge'? To import your bookmarks, they need to be accessible on the laptop. But for that to be the case, they would be accessible within Chrome or FF, and you could simply run those browsers - no need to run Edge. I am guessing, but you may be hoping for some magic storage system that has your bookmarks - but without restoring your old OS setup, they are probably gone (unless you previously used cloud-based synchronisation, eg with a FF account).

If you want to import them from the Chromebook, that is another matter...

Denis - I am pretty much finished with any other issues. I have a working pc, it is quick (for me) -- I have located on my Chromebook a couple of the vital ones (Photoshop license site) so that I can download that to this Dell. I have rebuilt to my satisfaction (so far anyway) and just want to get on with it. Please tell me my next step. I have a new 32G Cruzer to put Win10 iso on -- is that next?
Martin - I am not using Edge - it wants to use me. I found a way to disable it so it doesn't start with windows. I am using FF - when I say import bookmarks it doesn't go where I am expecting it to go. I will try again this morning. I don't believe in magic storage areas -- I do believe in magic however. So Martin, how do I tell FF to import my bookmarks from chromebook? Have not found that magic button.

Thanks to both.

Test the image insertAttachment 376661

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As you can see it works. It's because I can use a mouse rather than a jumpy (for me) touchpad on my chromebook. I am on windows and using my mouse. So that piece is solved. Next I am going to make a windows install disk on my usb drive. I'll see you later. thanks again.

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ISO file or installation media-- which one do I need? Both are listed on MS site?