[LTSC] Windows Hello Facial Recognition - Installation OR Repair

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  1. Makeineer
    Posts : 7
    Microsoft® Windows™ 10 Enterprise LTSC 2021 (x64-Mobile)
       New #1

    [LTSC] Windows Hello Facial Recognition - Installation OR Repair


    (LTSC 2021; 21H2 - 19044, 1949)

    Hello Tech Community,


    Recently, I discovered that Windows Hello Facial Recognition is either disabled or removed from Windows 10 Enterprise LTSC 2021 (21H2), and after a skim of the archives, could not find any method to install Windows Hello to these devices.


    Q: Are/Is the device(s) in question compatible with Windows Hello Facial Recognition?
    A: They are by the OEM, claiming that an IR module is specifically installed in each unit with compatibility guaranteed.

    Q: Are/Is the device(s) in question using the correct Windows Hello Facial Recognition-compatible driver?
    A: The drivers have been installed in full, and Windows prompts users to set up Windows Hello Facial Recognition rather than reporting that no compatible device is installed.


    Q: Are/Is the device(s) in question affected by any OEM/user modifications which could inhibit Windows Hello's ability to function properly?
    A: Microsoft Edge has been uninstalled (using the built-in uninstaller bundled with LTSC 2021) from the device(s), however no non-standard (including Enterprise-specific) settings/programs have been altered outside of that.


    Q: What issue is occurring when attempting to configure Windows Hello Facial Recognition on the device(s)?
    A: The introduction to Windows Hello Facial Recognition simply force-stops/crashes when Get Started is pressed, as if an application is not present. This may also be a missing Universal Windows Program (.uwp), as no other UWPs are present in this install, as far as I'm aware.


    My question to you: Is it possible to install or repair Windows Hello (the combined package, preferably) to this installation of Windows 10 Enterprise LTSC?
    Thank you,
    Makeineer
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  3. dalchina
    Posts : 43,014
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Hi, according to this:
    Windows Hello for Business: Next-gen authentication for Windows shops | Computerworld

    'Hello' should be available on Enterprise - but from which build is not stated.

    The tenforums 'Hello' tutorials make no exceptions in terms of Windows editions.

    Set up Face for Windows Hello in Windows 10
    Enable or Disable Windows Hello Biometrics in Windows 10

    Sorry I can't add more- hopefully someone with experience of Enterprise will be able to.
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  4. Makeineer
    Posts : 7
    Microsoft® Windows™ 10 Enterprise LTSC 2021 (x64-Mobile)
    Thread Starter
       New #3

    dalchina said:
    Hi, according to this:
    Windows Hello for Business: Next-gen authentication for Windows shops | Computerworld

    'Hello' should be available on Enterprise - but from which build is not stated.

    The tenforums 'Hello' tutorials make no exceptions in terms of Windows editions.

    Set up Face for Windows Hello in Windows 10
    Enable or Disable Windows Hello Biometrics in Windows 10

    Sorry I can't add more- hopefully someone with experience of Enterprise will be able to.
    'Not a worry, Dalchina.
    Unfortunately, this doesn't help my case. I can open the prompt on the device(s), however ​Get Started​ simply hard-closes the program. I am running the newest available version of LTSC (2021; 21H2); Definately newer than 1709.
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  6. dalchina
    Posts : 43,014
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #4

    Just thinking- as the next event after 'Get started' is user verification (i.e. PIN) - how do you log in?
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  7. Makeineer
    Posts : 7
    Microsoft® Windows™ 10 Enterprise LTSC 2021 (x64-Mobile)
    Thread Starter
       New #5

    dalchina said:
    Just thinking- as the next event after 'Get started' is user verification (i.e. PIN) - how do you log in?
    I log in using a password, exclusively. Do I need to use a Windows Hello PIN?
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  8. dalchina
    Posts : 43,014
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #6

    Did you have a look at those tutorials?

    Windows Hello Face Requirements:

    PIN added to your account
    A Windows Hello compatible IR camera. (examples below)
    Logitech BRIO
    Creative BlasterX Senz3D
    - under 1st paragraph of this:
    Set up Face for Windows Hello in Windows 10

    Below that are links to various MS documents where you might find more.

    Naturally I can't say if using a PIN will solve your issue, but you might even find out something more in trying to set one up.
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  9. Makeineer
    Posts : 7
    Microsoft® Windows™ 10 Enterprise LTSC 2021 (x64-Mobile)
    Thread Starter
       New #7

    dalchina said:
    Did you have a look at those tutorials?



    - under 1st paragraph of this:
    Set up Face for Windows Hello in Windows 10

    Below that are links to various MS documents where you might find more.

    Naturally I can't say if using a PIN will solve your issue, but you might even find out something more in trying to set one up.
    Adding a PIN did bring me forward a few steps, however it now idles for a few moments, my camera (but not the IR) comes on, then the program gives me a generic "something went wrong" message; Asking me to close then re-open Windows Hello.
    Hmm...
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  10. dalchina
    Posts : 43,014
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #8

    Originally you said:
    I discovered that Windows Hello Facial Recognition is either disabled or removed from Windows 10 Enterprise LTSC 2021 (21H2)
    - Did you mean this is a documented statement by MS, or did this simply reflect your experience of failure to set it up?

    Windows 10 Enterprise LTSC 2021: here are the major changes - gHacks Tech News
    says
    Windows Hello improvements:

    Official FIDO2 support across all major browsers, Microsoft Account and Azure AD.
    Passwordless sign-in for Microsoft Accounts.
    Safe Mode supports Windows Hello PIN sign-in.
    Windows Hello for Business supports Hybrid Azure Active Directory.
    Added support for virtualization-based security to secure "a user's biometric authentication data".
    Multi-camera support added.
    Remote Desktop with biometrics support.
    https://docs.microsoft.com/en-us/win...indows-10-2021
    says
    Features in Windows 10 Enterprise LTSC 2021 are equivalent to Windows 10, version 21H2.
    Windows Hello enhancements include:

    Windows Hello is now supported as Fast Identity Online 2 (FIDO2) authenticator across all major browsers including Chrome and Firefox.
    You can now enable passwordless sign-in for Microsoft accounts on your Windows 10 device by going to Settings > Accounts > Sign-in options, and selecting On under Make your device passwordless. Enabling passwordless sign-in will switch all Microsoft accounts on your Windows 10 device to modern authentication with Windows Hello Face, Fingerprint, or PIN.
    Windows Hello PIN sign-in support is added to Safe mode.
    Windows Hello for Business now has Hybrid Azure Active Directory support and phone number sign-in (Microsoft account). FIDO2 security key support is expanded to Azure Active Directory hybrid environments, enabling enterprises with hybrid environments to take advantage of passwordless authentication. For more information, see Expanding Azure Active Directory support for FIDO2 preview to hybrid environments.
    With specialized hardware and software components available on devices shipping with Windows 10, version 20H2 configured out of factory, Windows Hello now offers added support for virtualization-based security with supporting fingerprint and face sensors. This feature isolates and secures a user's biometric authentication data.
    Windows Hello multi-camera support is added, allowing users to choose an external camera priority when both external and internal Windows Hello-capable cameras are present.
    Windows Hello FIDO2 certification: Windows Hello is now a FIDO2 Certified authenticator and enables password-less sign-in for websites supporting FIDO2 authentication, such as Microsoft account and Azure AD.
    Streamlined Windows Hello PIN reset experience: Microsoft account users have a revamped Windows Hello PIN reset experience with the same look and feel as signing in on the web.
    Remote Desktop with Biometrics: Azure Active Directory and Active Directory users using Windows Hello for Business can use biometrics to authenticate to a remote desktop session.

    Please confirm
    a. services are as default
    b. no tweaks have been applied
    c. not disabled by group policy
    Enable or Disable Windows Hello Biometrics in Windows 10

    "something went wrong" - see
    https://answers.microsoft.com/en-us/...9-76861815c33e
    Last edited by dalchina; 16 Sep 2022 at 00:05.
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  12. cereberus
    Posts : 15,497
    Windows10
       New #9

    I am running 21H2 on Company laptop with facial recognition with Enterprise.
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  13. Makeineer
    Posts : 7
    Microsoft® Windows™ 10 Enterprise LTSC 2021 (x64-Mobile)
    Thread Starter
       New #10

    dalchina said:
    Originally you said:

    - Did you mean this is a documented statement by MS, or did this simply reflect your experience of failure to set it up?

    Windows 10 Enterprise LTSC 2021: here are the major changes - gHacks Tech News
    says


    https://docs.microsoft.com/en-us/win...indows-10-2021
    says




    Please confirm
    a. services are as default
    b. no tweaks have been applied
    c. not disabled by group policy
    Enable or Disable Windows Hello Biometrics in Windows 10

    "something went wrong" - see
    https://answers.microsoft.com/en-us/...9-76861815c33e
    Originally, I was just not able to find any depenancies for Windows Hello. There seem to be some, however.

    As for tweaks/modifications, there are none which would affect anything outside of the taskbar. I have completely wiped Edge from these computers; 'Special dependancies and all. There are not any group policies on the device(s) at this time.
    I'm taking a look at that last article; May try it's usefullness.


    Cereberus, are you on Enterprise or Enterprise LTSC? They're very different; More-so than Enterprise vs. Education.
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