1. Joined : Aug 2015
    Posts : 9
    Windows 10
       25 Aug 2015 #1

    New users behaving badly


    Last week I upgraded my mom's Windows 8.1 laptop to Windows 10 using the Media Creation Tool. (this being a celeron 1,7ghz with only 4GB memory took forever.)
    Anyway when it was done, I tried adding a new user.

    First issue with the new user is that the Start menu wouldn't show. So I stopped for a couple of days to find a solution online, and couldn't find anything helpful.
    So I deleted the user profile and wanted to create a few new ones (the one I initially needed, and one for myself for testing purposes). However, both aren't working. When I try to log into one of them, it says the service User Profile Service prevents the user from logging in (not sure how it's written in English, using Dutch version). Googled and found that this could be resolved by going into regedit and recover a .bak listing. But the users weren't even in the profile list.

    So has Windows gone bonkers? Is it adviseable to revert to Windows 8.1? (Or, make a backup of the important files, and do a clean install?) Help please, any good advice is appreciated. This is driving me nuts.
      My System SpecsSystem Spec


  2. Joined : Apr 2015
    Posts : 9,178
    W10Prox64
       25 Aug 2015 #2

    Clogboy said: View Post
    Last week I upgraded my mom's Windows 8.1 laptop to Windows 10 using the Media Creation Tool. (this being a celeron 1,7ghz with only 4GB memory took forever.)
    Anyway when it was done, I tried adding a new user.

    First issue with the new user is that the Start menu wouldn't show. So I stopped for a couple of days to find a solution online, and couldn't find anything helpful.
    So I deleted the user profile and wanted to create a few new ones (the one I initially needed, and one for myself for testing purposes). However, both aren't working. When I try to log into one of them, it says the service User Profile Service prevents the user from logging in (not sure how it's written in English, using Dutch version). Googled and found that this could be resolved by going into regedit and recover a .bak listing. But the users weren't even in the profile list.

    So has Windows gone bonkers? Is it adviseable to revert to Windows 8.1? (Or, make a backup of the important files, and do a clean install?) Help please, any good advice is appreciated. This is driving me nuts.
    Hi.
    I wouldn't revert to W8 just yet.

    You could try to Reset the PC:
    Settings>Update and Security>Recovery> Reset this PC

    If that doesn't do it, you might try an in-place upgrade to resolve the problems.

    Note:
    Please be sure any 3rd-party anti virus are uninstalled, and use Windows Defender. Same goes for 3rd-party firewall - uninstall and use Windows firewall. Remove Google Chrome x64 (it has issues right now), and Speccy, and any hard drive monitoring software. If you need Google Chrome, install the 32-bit version.

    Let us know how it goes.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 9
    Windows 10
       26 Aug 2015 #3

    Might as well start from scratch... who knows what other problems or legacy issues may be lurking. Too bad she won't appreciate how much difference a SSD upgrade would make.
      My System SpecsSystem Spec


  4. Joined : Apr 2015
    Posts : 9,178
    W10Prox64
       26 Aug 2015 #4

    Clogboy said: View Post
    Might as well start from scratch... who knows what other problems or legacy issues may be lurking.
    Well, resetting the PC and then creating a new account would be a good and easy/quick test, since you're prepared to do a clean install anyway. It couldn't hurt to just try it and see if it works. As long as the system is activated, you will be able to do as many clean installs as you want/need.

    Clogboy said: View Post
    Too bad she won't appreciate how much difference a SSD upgrade would make.
    You have a point there!
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 9
    Windows 10
       26 Aug 2015 #5

    simrick said: View Post
    Well, resetting the PC and then creating a new account would be a good and easy/quick test, since you're prepared to do a clean install anyway. It couldn't hurt to just try it and see if it works. As long as the system is activated, you will be able to do as many clean installs as you want/need.
    Ofcourse, I mean doing a Windows 8.1 install using the product key that came with her laptop and upgrade from there (I already prepared a USB drive using the media creation tool, with the W10 x64 home image.) Or is there a way to retrieve the W10 activated product key so I can boot from USB immediately...
    Edit: or I could pop the USB drive in the upgraded and activated laptop, and opt for a custom install. Doh
      My System SpecsSystem Spec


  6. Joined : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro
       26 Aug 2015 #6

    With her CPU an SSD probably would make it a little better but not that much.
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 9
    Windows 10
       26 Aug 2015 #7

    Gary said: View Post
    With her CPU an SSD probably would make it a little better but not that much.
    Agree. Memory would be a bigger issue. SSD's do nothing to improve bus speeds or cache sizes.
      My System SpecsSystem Spec


  8. Joined : Apr 2015
    Posts : 9,178
    W10Prox64
       26 Aug 2015 #8

    Clogboy said: View Post
    Ofcourse, I mean doing a Windows 8.1 install using the product key that came with her laptop and upgrade from there (I already prepared a USB drive using the media creation tool, with the W10 x64 home image.) Or is there a way to retrieve the W10 activated product key so I can boot from USB immediately...
    Edit: or I could pop the USB drive in the upgraded and activated laptop, and opt for a custom install. Doh
    Yeah, you don't have to start over from W8.1, if the system has already been activated.

    All Settings>Update and Security>Activation

    If the system has been activated since the W10 upgrade, you're good to install W10 again and again. There is no keycode necessary. W10 consumes the W8.1 key, and activation is based on a hash from the main system components, and stored on the MS servers. You can boot from the USB stick, select install, save nothing, and "skip" when it asks for a keycode. As long as the system has been upgraded once, and activated, no more upgrading necessary.
      My System SpecsSystem Spec


 


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