Password doesn't work to get into laptop

MeAndMyComputer said:

On the K.I.S.S., that’s inappropriate.

elof69, you are the original poster: your join date is 14 Nov 2021 and your system specs show you have a laptop,
MorganBilbo, it seems now you are the poster to follow: your join date is is 29 Aug 2021: your system specs show you have a PC/Desktop.

It would have been good to know that you are a novice up-front. You have asked some questions such as "what is that" and that's fine.

In my post #4
"Your system specs show you use Norton Professional.
--- Consider using Microsoft Defender.
Why were you using The Security Tango especially in Safe Mode?
--- Were there problems that needed to be addressed?

Once you get the laptop back in order, please use Imaging/Clone software at appropriate times.
--- Since this is your first post, you probably are not aware of how we promote using Imaging/Clone software at appropriate times."

If I had known you are a novice, I would have added, is there a root problem when I included “Why were you using The Security Tango especially in Safe Mode?
--- Were there problems that needed to be addressed?” or something like that.
--- Either way, that question wasn’t answered.

And then on “Once you get the laptop back in order, please use Imaging/Clone software at appropriate times.
--- Since this is your first post, you probably are not aware of how we promote using Imaging/Clone software at appropriate times.", I would have added, when the time comes, we can help on that.
--- Did you notice I mentioned “Since this is your first post”, can you tell I’m trying to be polite on how to accommodate that?

Bottom line is you have a KNOWN password that doesn’t work now, but it appears to me there’s an underlying issue involved somehow on why were you using “The Security Tango especially in Safe Mode?” Naturally I could be wrong but that can be determined on proper troubleshooting as we can’t see elof69's laptop.

However, right or wrong, it might make sense to double check spunk’s advice post #3 with the possibility for a step-by-step process.

BTW, do you have data that needs to be saved if possible?

I apologize. I am not the original poster. But I was interested. I should have not interrupted the thread. I will stop now. You may continue to work with elof69. And please forgive me.