I accidentally deleted my user account and cannot log on to my laptop

I pressed esc button when booting up and tried the fault finding program but no luck. I tried escape again and powered up and looked at the bios, adjusted the boot up sequence to boot from a usb memory stick. Tried booting up with a windows 10 install usb version but it keeps asking for drivers that I do not have. maybe that is corrupted. is there some other program I can use, something I can download from the internet There is no dvd drive on this hp pavilion laptop.

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I also tried microsofts reset your password on a different PC but as I have 4 pc's and the passwords are different that will not work or will it ? maybe I can reset them all to the same password. I think there is a program on the internet full of pc tools that enable you to log on but I can't remember its name. Will try changing the password as per microsofts instructions and maybe it will change them all

gm3suz said:

I also tried microsofts reset your password on a different PC but as I have 4 pc's and the passwords are different that will not work or will it ?

That implies you have a MS account, and perhaps you were using that to login to the PC before it went pear-shaped? You have not answered Denis' question re the type of account you have/had. Start with that: were you using a MS account or a local one?

Hi Guru, sorry but I don't know what kind of user account I was using at the time, I think it may have been a local account but I am not sure. I normally use my fingerprint to log on but that does not work either. When I try to reset the password it says I need a password reset disk and I will try and create one today, thanks everyone for your help.

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Hi Guru, it says I have to make a password reset disk using my local account but I do not know if I have a local account on this desktop pc. At 86 years old I get easily confused so I will just have to re-install windows 10 on my new laptop. I have tried twice to create a suitable usb install disk but when I try to install windows 10 I keep getting the message that I need some kind of drivers and they cannot find them on my laptop or on my usb memory stick.. Maybe Amazon will have a suitable usb windows in 10 install program. I have given up on getting help from Microsoft

Dear Everyone, I have given up trying to fix this problem and have ordered a usb copy of windows 11 installation from a vendor on eBay, he assures me that I can activate the Windows 11 program using my current Windows 10 Pro numbers and keys. Thanks everyone for your help, Dan

gm3suz said:

Dear Everyone, I have given up trying to fix this problem and have ordered a usb copy of windows 11 installation from a vendor on eBay, he assures me that I can activate the Windows 11 program using my current Windows 10 Pro numbers and keys. Thanks everyone for your help, Dan

Get your money back......
Theres a sucker born every minute

tomdsr said:

Get your money back......
Theres a sucker born every minute

Agreed 100%. Although I wouldn't use the word sucker, just very, very, uninformed.

Well Microsoft were unable to help and I tried very hard and as a sadly uniformed pensioner, I had tried everything I knew including spending hours downloading free software that didn't work. The guy on eBay is not going to become an overnight millionaire charging 15 pounds including a 15 Gb usb memory stick. I think its a small price to pay if you count the dozens of hours I have spent on this. I had bought this laptop because Micr$soft had said my old laptop would not be suitable for use on windows 11 and so I get windows 11 a bit earlier, they will supply all the upgrades I need.

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And if the software does not work I can claim the 15 pounds back from ebay