Microsoft Account reset password logjam


  1. Posts : 62
    Win10
       #1

    Microsoft Account reset password logjam


    Hi all,

    Trying to help a friend with her Lenovo Ideapad320 laptop running v slow. Windows 10 home

    What I did was ran ccleaner with all selected.

    Then reflashed BIOS to Ver 5QCN24WW as suggested on lenovo support.

    Now it boots up ok but I get a message Your PIN is no longer available due to a change to the security settings on this device. Click to set up your PIN again.

    When I do that I am prompted to enter her Microsoft account details. She has her username, but no record of the password.

    Two factor authentication has been set previously

    So I enter her Microsoft account username and ask for password reset. I ask for access code to her gmail account, then mobile number,which worked, only to be told you have requested too many codes today. Please try again tomorrow.

    So wait 1 day and tried again only to be told the same thing. I am completely stuck.

    Can anyone please help?
      My Computer

  2. dalchina's Avatar
    Posts : 32,675
    Win 10 Pro (1903) (2nd PC is 21H1)
       #2

    Hi, option 4 might let you do this using email.. whether that helps I have no idea...
    Reset Password of User Account in Windows 10

    It is indeed a weakness that people are left to think a PIN somehow substitutes for the password, when in certain situatioins a password is still needed even when a PIN is in use.
      My Computers

  3. TairikuOkami's Avatar
    Posts : 4,963
    Windows 11 Home
       #3

    If she has a smartphone, setup the Microsoft Authenticator app. I have the same problem, Windows refuses to accept my password, but when using the app, you will merely confirm that it is you and that is all.

    https://docs.microsoft.com/en-us/azu...setup-auth-app
      My Computer


  4. Posts : 62
    Win10
    Thread Starter
       #4

    TairikuOkami said:
    If she has a smartphone, setup the Microsoft Authenticator app. I have the same problem, Windows refuses to accept my password, but when using the app, you will merely confirm that it is you and that is all.

    https://docs.microsoft.com/en-us/azu...setup-auth-app
    Thanks Tairiku,

    Will try that when I can get access to her smartphone

    - - - Updated - - -

    dalchina said:
    Hi, option 4 might let you do this using email.. whether that helps I have no idea...
    Reset Password of User Account in Windows 10

    It is indeed a weakness that people are left to think a PIN somehow substitutes for the password, when in certain situatioins a password is still needed even when a PIN is in use.
    Well, Its asking for the PIN with no option apparent to use the password (Which I dont know anyway) Is there a way to dodge round the PIN?
      My Computer

  5. dalchina's Avatar
    Posts : 32,675
    Win 10 Pro (1903) (2nd PC is 21H1)
       #5

    Thank you for your reply.
    Last edited by dalchina; 02 Aug 2021 at 06:45.
      My Computers


  6. Posts : 62
    Win10
    Thread Starter
       #6

    dalchina said:
    Thankk you for your reply.
    After waiting over the weekend, I was able to reset the Microsoft password, and then the Windows PIN
    So all fixed now

    Regards
    Keith
      My Computer



 

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