My grandson lost the log in code for his new computer. His father was going nuts. LOL. I tried a program called pcunlocker. Did not have any luck with that. The computer does not have a disk drive. Tried putting the program off a USB stick but didn't have any luck with that. I manipulated the bios but never got anywhere.
I would appreciate any and all help. Thank you.
You have to make a boot able USB drive with PCUnlocker
On another computer, open a CMD window as administrator and type:
diskpart
list disk (it will list all drives. Identify the USB drive number)
select disk n (replace n by the USB drive number obtained with list disk)
clean
convert mbr
create part primary
select part 1
format fs=fat32 quick
assign
active
exit (to exit diskpart)
Copy all files and folders of PCUnlocker to the root of the USB drive
Start the PC that you want to unlock and launch the Boot Menu (F12?)
Select to boot from the USB drive
Reset Your Windows Password With PCUnlocker - YouTube
Your reference to manipulating the Bios means you cannot be talking about a Bios password.
You might be talking about a user account password. That is resolvable.
You might be talking about a Bitlocker password. If so, the decrypt key is essential and if that is no longer available there will be no solution.
"The computer does not have a disk drive" Please explain exactly what you meant by that.
Denis
I meant a USB Drive. The password is a sign in code on start up.
Thanks
Many repair methods require the use of a USB stick or other external drive.
If there are no USB connectors then even simple backing up of files would not be comparatively awkward.
I've got the awful feeling that we are talking at cross-purposes here. I'm expecting a response, "Yes, of course it has …"
But what type?
- user account password?
- Bitlocker password?
Your grandson will know.
Assuming that you do mean a user account password, you will need to use
Enable or Disable Built-in Elevated Administrator Account - Option 5 - TenForumsTutorials
and that will entail use of an installation USB or "recovery disk" USB which can be made on another computer if one is not already held.
Create Bootable USB Flash Drive - TenForumsTutorials
Denis
When the computer turns on you get screen no. 1 You touch that and another screen appears with name of the computer and requests a pin. That is the one that I don't have. User account code.
I formatted a usb stick in FAT32, Put the MBR on it and coped the files from the results of running IOS to USB.
Last edited by shoobee; 07 Jun 2021 at 16:24.
That sounds encouraging but it is not quite clear.
- If you are in any doubt about these screens or the rest of what I've written then take & post photos of "screen no. 1" and the one that requests a PIN so that I can be sure what you are looking at.
How to Upload and Post Screenshots and Files - TenForumsTutorials
- By "name of the computer", don't you mean the user account name? I suppose you could have used the same name for both but that is unusual.
1 If it is asking for a PIN and if you meant account name then this is the procedure. Use
Enable or Disable Built-in Elevated Administrator Account - Option 5 - TenForumsTutorials
and that will entail use of an installation USB or "recovery disk" USB which can be made on another computer if one is not already held.
Create Bootable USB Flash Drive - TenForumsTutorials
Enable or Disable Secure Boot - TenForumsTutorials {to allow USB booting}
2 That will allow you to boot up whilst [temporarily] logged in to the Built-in administrator account. You then use that to create new accounts [don't even think about the problem one at this stage].
my ditty - Create two spare local, password-protected Admin accounts [post #2] - TenForums
get those two spare local, password-protected Admin accounts made and write their passwords down somewhere secure yet accessible. "Secure" includes not being able to lose them - my own ones are recorded in 3 places.
3 [Added 9th June] - I have changed my mind about the procedure for resetting the password now that know it is an online-linked user account. When you reach this para, tell me and I'll post the procedure that I recommend. It's not difficult but I'm loath to give you additional instructions when you are still working on the installation USB stage.
Now you can reset the password of the problem account. I don't know if it is a local user account [called something like Fred] or an MSAccount [called something likeFred@Outlook.Com . Both procedures are in this tutorial.
Change passwords of Local and MSAccounts - TenForumsTutorials
And make sure this password also gets written down somewhere secure yet accessible.
4 And now disable the Built-in administrator account again. It is not designed to be kept enabled.
Enable or Disable Built-in Elevated Administrator Account - Option 5 - TenForumsTutorials
- If your grandson argues then you can explain that you know that the Built-in administrator account was designed for one purpose only - to get automatically enabled by Windows [only] at the Safe mode login screen [only] if & only if Windows detects that every other Admin account on the computer is missing or defective.
- The Built-in administrator account is actually no more powerful than the Admin accounts users create but people are always getting this wrong and thinking it has magical properties.
5 When the whole job has been done, a PIN may be set up for the main user account.
Add a PIN to your Account - TenForumsTutorials
Change the PIN for your Account - TenForumsTutorials
Fix Unable to Add and Use PIN Sign-in Option - TenForumsTutorials
Best of luck,
Denis
Last edited by Try3; 09 Jun 2021 at 10:19.
OK. That's all good news.
In the meantime, delete those photos [I have copied them already] because they contain his email address. Bots can harvest them from public forums even though they are in a picture.
How to Remove a Screenshot or Image from TenForums.com Post - TenForumsTutorials
I'll post back in ten minutes or so.
Denis
shobee,
Here are cleaned up copies of your photos.
They show without any doubt whatsoever that the problem password is a user account password. That can be overcome.
- My worry was originally that the lost password might have been a Bios or Bitlocker password. Either would be a serious, probably unresolvable, problem.
But it's just a user account password. It is resolvable - no ifs, no buts, no maybes
The procedures in my post #8 above are therefore applicable and can be followed, albeit with trepidation, by any user prepared to study each step in turn without being overawed by the enormity of thinking about the whole job all at once.
- Perhaps you would like to read through the whole lot just to get a feel for it all before starting. But don't try to absorb the whole lot at once - step by step will be quite good enough.
- You did not say how old your grandson was or what his computer skills were. He might relish doing the work himself. You might want to assist him by ticking off each step as he does it [and I've managed to write that without once using the words supervise, oversee or control].
- At some unknown stage in the future, your grandson will need to do each of these procedures himself. So throwing him in at the deep end is not completely inappropriate even though he'll have to cope with them all at once. But only each step in turn, not the whole lot at once.
His computer will be up & running as normal [no, better than normal] in less time than we've spent having this conversation.
In my post #8 I've added links to tutorials about setting an account PIN when the job is complete. Many users like PINs [they are simple] but the password must still be written down somewhere secure yet accessible because the full password can be required sometimes & those times are always long after it has been forgotten.
I'm about to go offline but will be back tomorrow. Ask as many questions as you want.
Best of luck [not that you'll need any],
Denis
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