Unable to configure Windows Hello PIN

x33e010k · 13 Mar 2021

jmatt said:

Is this a Dell computer?

No, it's a custom one.

jmatt · 13 Mar 2021

If you want to go to bed, Brink has something in mind & he is Offline.

You have been trying to fix. using Admin haven't you?

x33e010k · 13 Mar 2021

jmatt said:

If you wwant to go to bed, Brink has something in mind & he is Offline.

You have been trying to fix using Admin haven't you?

Yes, I have.

jmatt · 13 Mar 2021

Do you have an NGC folder?

x33e010k · 13 Mar 2021

jmatt said:

Do you have an NGC folder?

Yes, I reset NTFS permissions of that folder.

jmatt · 13 Mar 2021

In Admin mode, delete all the contents of that folder & then recreate your Pin.

x33e010k · 14 Mar 2021

jmatt said:

In Admin mode, delete all the contents of that folder & then recreate your Pin.

I found no files there.

zebal · 14 Mar 2021

Hello, please follow steps below to share event logs hopefully related to your issue:

1. Right click on Windows button and click on "Windows PowerShell (Admin)"
2. If prompted for password, enter administrator password and click "Yes" to continue

3. Copy all of the code below at once, right click into console to paste and press enter

Code:

Get-WinEvent -Provider "Microsoft-Windows-User Device Registration" |
select EventID, TimeGenerated, Source, Message | sort TimeGenerated -Descending |
fl > $env:SystemDrive\udr.log

This will create a log file in your C:\ root drive called udr.log
Share it here.

x33e010k · 14 Mar 2021

zebal said:

Hello, please follow steps below to share event logs hopefully related to your issue:

1. Right click on Windows button and click on "Windows PowerShell (Admin)"
2. If prompted for password, enter administrator password and click "Yes" to continue

3. Copy all of the code below at once, right click into console to paste and press enter

Code:

Get-WinEvent -Provider "Microsoft-Windows-User Device Registration" |
select EventID, TimeGenerated, Source, Message | sort TimeGenerated -Descending |
fl > $env:SystemDrive\udr.log

This will create a log file in your C:\ root drive called udr.log
Share it here.

Hi! Thank you very much! I think my issue goes with your fix. I am getting this error while I run that command: "Get-WinEvent : The RPC server is unavailable".

zebal · 14 Mar 2021

Please see if one of the bellow commands work:

Code:

Get-WinEvent -ComputerName ([System.Environment]::MachineName) -Provider "Microsoft-Windows-User Device Registration" |
select EventID, TimeGenerated, Source, Message | sort TimeGenerated -Descending |
fl > $env:SystemDrive\udr.log

Code:

Get-WinEvent -ComputerName localhost -Provider "Microsoft-Windows-User Device Registration" |
select EventID, TimeGenerated, Source, Message | sort TimeGenerated -Descending |
fl > $env:SystemDrive\udr.log

If none works, try to disable firewall and try again.
If still no luck:
press Windows key and type services.msc then run services as Administrator
Right click on Windows Remote Management (WS-Management) service and start it.
try either of the 3 commands again.