Logging into Microsoft.com  

  1. Posts : 5
    Windows 10

    Logging into Microsoft.com

    I helped someone set up a Microsoft account "X" and now I'm locked out of my account "Y".

    When I try to log into Microsoft.com for example using Edge, I get an error message that my account has been locked - but they are referring to someone else's "X" account. They give me no option to log into my "Y" account without unlocking that "X" account first which is not even mine. Any idea why Microsoft has determined that my computer is now attached to that "X" account rather than properly to my "Y" account or how to fix it?

    When I go into the Edge Settings it plainly states that it's my "Y" account that I'm using. Yet Microsoft.com thinks it's "X". And when I go into the Win10 account management settings it plainly shows my "Y" account as being the only one on the computer. I do not see any "Microsoft" cookies in the browser to delete - not with that name anyhow.

    Yet Microsoft.com is happy to let me log in with my "Y" account from Firefox.

    Any suggestions?
    Last edited by Thales41; 26 Feb 2021 at 16:17.
      My Computer

  2. Posts : 514
    Windows 10
      My Computer

  3. Posts : 5
    Windows 10
    Thread Starter

    That link takes one to a Microsoft page, which then refuses to download that file. Not surprising as that was specifically for Windows 8, not 10.

    404 - File or directory not found.
    The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

    When I go to log into my gmail account, it lets me select an alternative account to log into if I wish. One would think that would be built into the Microsoft log in also, but...

    - - - Updated - - -

    Okay, I finally stumbled into a solution. On Settings/Profiles it shows that I'm signed in with the proper "Y" account. And it allows me to click on "sign out" which I did. And then I signed in again - with my proper "Y" account which it offered up as the default.

    Now it seems that when I go to the various Microsoft web sites again, it signs me in with my proper "Y" account.

    Moral: You can't trust what Microsoft Edge says you're signed in as. You may actually be signed in with a different account if you've been fooling around with other accounts recently.
      My Computer

  4. Posts : 514
    Windows 10

    Nice work, thanks for the feedback.
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 00:19.
Find Us

Windows 10 Forums