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  1.    17 Aug 2015 #1
    Join Date : Aug 2015
    Posts : 2
    10

    A grey box appears then disappears when signing into microsoft account


    Hi, when I try to sign in to my microsoft account via the store, cortana or settings, a grey box appears then after a couple of seconds will disappear. This means I cannot sign into my account at all! Any help much appreciated, I am running windows 10, on a HP laptop that used to run windows 7, also it is a 64 Bit. If you need any other information, please ask
      My ComputerSystem Spec
  2.    17 Aug 2015 #2
    Join Date : Aug 2015
    Posts : 119
    Windows 7 (reverted back)

    Hi,

    can you make a screen dump of what is happening?
    Were you using a local account or a Microsoft account before the upgrade?
    Are you sure that Microsoft Store is working at all?
    Did you try switching off Windows Update via the Services.msc? this will also cause the Store not to function anymore

    can you login locally (not with a Microsoft account?)
      My ComputerSystem Spec
  3.    17 Aug 2015 #3
    Join Date : Aug 2015
    Posts : 2
    10
    Thread Starter

    It is not letting me paste the screen shot in, but I was using a local account I believe, the store works up until the point where you sign in to install apps and thats when the grey box appears and won't let me log in. No, I have not tried switching off windows update and I can log in locally. Thanks for replying
      My ComputerSystem Spec
  4.    17 Aug 2015 #4
    Join Date : Aug 2015
    Posts : 1
    Windows 10 Pro

    I had the grey login box but after a few tries it lets me login to my MS account. This is in the store or settings it used to happen.

    I still have a problem where my windows lock screen/login screen has just the time etc on a grey background; no pictures etc.
      My ComputerSystem Spec
  5.    17 Aug 2015 #5
    Join Date : Aug 2015
    Posts : 4
    windows 10

    same problem. can't seem to find a solution anywhere.


    Same problem. Please point me to a simple solution cuz I am a simple person, not a Microsoft programmer.

    QUOTE=marylou;346676]Hi, when I try to sign in to my microsoft account via the store, cortana or settings, a grey box appears then after a couple of seconds will disappear. This means I cannot sign into my account at all! Any help much appreciated, I am running windows 10, on a HP laptop that used to run windows 7, also it is a 64 Bit. If you need any other information, please ask [/QUOTE]
      My ComputerSystem Spec
  6.    17 Aug 2015 #6
    Join Date : Aug 2015
    Posts : 4
    windows 10

    cortana blank grey box problem


    I succeeded in taking a screenshot of my problem logging in under Cortana. It is attached. Please help!

    Quote Originally Posted by Harpert View Post
    Hi,

    can you make a screen dump of what is happening?
    Were you using a local account or a Microsoft account before the upgrade?
    Are you sure that Microsoft Store is working at all?
    Did you try switching off Windows Update via the Services.msc? this will also cause the Store not to function anymore

    can you login locally (not with a Microsoft account?)
    Attached Thumbnails Attached Thumbnails screenshot of Cortana error.png  
      My ComputerSystem Spec
  7.    05 Sep 2015 #7
    Join Date : Sep 2015
    Posts : 5
    Windows 10 upgrade

    Exact same problem - no sign in box


    I have the same problem and same grey box. After upgrading to Windows 10 from Windows 7, it seems Windows just automatically took the local logon from Win7 during the install. Never asked me for my Microsoft account. So I find out with the local account there is a lot I can not do. I cannot "Sign in with Microsoft account instead" - get big grey box, that disappears. I cannot add another new user account - same grey box. Cannot use the Store. Cannot sync. Cannot use Cortana, etc.

    I've searched the Internet for hours, and find that so many people are having this same problem. This is definitely a Microsoft issue. A very few have solved the problem but those steps don't work for my computer. One person's fix was getting the latest update. That didn't work for me either. Someone must have a fix. Maybe an adjustment in the Registry. I'm getting very frustrated.

    Laurie
      My ComputerSystem Spec
  8.    05 Sep 2015 #8
    Join Date : Jul 2015
    Posts : 101
    Windows 8.1 pro upgraded to Windows 10 pro

    disconnect from internet
    can you go to settings then accounts
    then from the left choose add family member
    then choose add other account
    this will add a local user
    then click the name of the local user just created and change its privledges from standard to administrator
    then right click start button chose logout
    then choose the local user just added
    it will go thru a process similar to out of box experience
    then open settings then accounts switch to Microsoft account
    if it works good if not then its a deeper issue
      My ComputerSystem Spec
  9.    08 Sep 2015 #9
    Join Date : Sep 2015
    Posts : 5
    Windows 10 upgrade

    Nope. That doesn't work - disconnect from internet. Can not add a user or delete at user. When Add a Family Member is selected, GRAY BOX appears than goes away. Windows did an update yesterday, and now my start menu won't open, most of my programs, I cannot open because a box pops up and says it "locked". This includes my Photoshop, Lightroom, even iTunes. I did a restore from two nights ago, but that didn't fix the problem. The only way I can get to the Control Panel is to go into the File Manager, Windows folder, System 32 and find control.exe.

    I'm screwed. This Windows 10 update has basically left my computer unusable except the the internet. What a disaster.

    I've been scouring the internet for days on this and no one seems to have a fix for this. I have decided that there is nothing left to do but a clean install. My only problem is that I don't have all the software discs with me, they are in storage and I cannot get them. I'm getting a larger hard drive tomorrow, and I hope Win10 will active on the new drive okay.



    Quote Originally Posted by icpwolverine View Post
    disconnect from internet
    can you go to settings then accounts
    then from the left choose add family member
    then choose add other account
    this will add a local user
    then click the name of the local user just created and change its privledges from standard to administrator
    then right click start button chose logout
    then choose the local user just added
    it will go thru a process similar to out of box experience
    then open settings then accounts switch to Microsoft account
    if it works good if not then its a deeper issue
      My ComputerSystem Spec
  10.    08 Sep 2015 #10
    Join Date : Jul 2015
    Posts : 101
    Windows 8.1 pro upgraded to Windows 10 pro

    If you havent done so go to windows.com and download the Microsoft media creator and either put in on a usb flash drive or burn the ISO to a DVD. Keep in mind to download the version from that site that corresponds to the version already installed. Then do an I place upgrade. Not a reset or restore
      My ComputerSystem Spec

 
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