Fingerprint sensor option removed after latest windows update


  1. Posts : 191
    Windows 10 version 2004 (OS Build 19041.508)
       #1

    Fingerprint sensor option removed after latest windows update


    I have found that after the latest Window Update, I no longer have the option of logging in to Windows 'Hello' by using the fingerprint sensor OR my windows password, but only the PIN. Since my laptop does in fact have a fingerprint sensor, I'd at least like to have the possibility of using it. At first I thought this might be due to an outdated driver (there is in fact a newer Biometric driver available, but I cannot install it), but I am convinced that this is a Windows issue. I don't want to have to do a system restore to fix it, as that is always only a temporary solution.

    Florio

    Window 10 version 2004
      My Computer

  2. spunk's Avatar
    Posts : 3,078
    Windows 10 Pro 64 Bit 20H2
       #2
      My Computer

  3. dalchina's Avatar
    Posts : 32,609
    Win 10 Pro (1903) (2nd PC is 21H1)
       #3

    In some cases as you say the problem is driver related - please confirm there was no change in the driver (see Device Manager).

    If Spunk's post doesn't help and there is no fix found, It would be worth confirming System Restore restores the function (you could then block the update).

    Here's the article for your most recent update in the News section.
    KB4571756 Cumulative Update Windows 10 v2004 build 19041.508 - Sept. 8

    Note- seems possibly a common or frequent issue with 2004: here you can see some things that didn't help:
    https://answers.microsoft.com/en-us/...7-d06b6bcb8390

    You may need a driver specifically compatible with 2004 - check your PC's driver downloads: HP example:
    https://h30434.www3.hp.com/t5/Notebo...4/td-p/7699994
    Last edited by dalchina; 15 Sep 2020 at 11:27.
      My Computers


  4. Posts : 191
    Windows 10 version 2004 (OS Build 19041.508)
    Thread Starter
       #4

    Thank you spunk and dalchina. I'll let you know how I get on...

    Florio
      My Computer

  5. Samuria's Avatar
    Posts : 6,379
    windows 10
       #5

    what make of pc my HP had that but HP login with fingerprint works even better
      My Computer

  6. dalchina's Avatar
    Posts : 32,609
    Win 10 Pro (1903) (2nd PC is 21H1)
       #6

    Specs say HP Envy 17
      My Computers



  7. Posts : 191
    Windows 10 version 2004 (OS Build 19041.508)
    Thread Starter
       #7

    Thanks to all for your input.

    I've managed to solve the problem. Turns out that it was simply a question of resetting my sign-in preferences for 'Windows Hello' after the most recent update.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 01:26.
Find Us




Windows 10 Forums