PIN isn't available and missing it in Sign-in Options setting.

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  1. Posts : 15
    Windows 10 Pro
       #1

    PIN isn't available and missing it in Sign-in Options setting.


    Hi,

    Since yesterday I discovered that I can no longer use my fingerprint reader and PIN to log into my Windows 10 . I also can no longer open outlook email accounts, Windows Store, and some applications that are downloaded from the Windows store.

    Every time I want to open an application I always get :

    Somethin went wrong and your PIN isn't available.

    You can reset your PIN by going Settings > Account > Sign-in Options
    0x80090010
    However, the PIN setting no longer appears in Sign-in Options.

    PIN isn't available and missing it in Sign-in Options setting.-signin.png

    I have reading how to fix this problem and have done the following :
    1. Delete or clear Ngc folder,
    2. Switch my account from Local Account to Microsoft Account or vice versa,
    3. Change local password and or Microsoft Account password,
    3. Update my Windows,
    4. Perform
    Code:
    sfc /scannow
    and
    Code:
    DISM
    But none of the above list can solve this problem. I can survive without a PIN when logging in, but not being able to use some of these applications is annoying

    What can I do to solve this problem?

    Windows 10 Pro v 2004
    Build 19041.329


    thanks you in advice
    Last edited by kuspoes; 27 Jun 2020 at 23:25. Reason: formating text for better reading
      My Computer


  2. Posts : 34,903
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, given that 'Hello' is missing in your sign-in options, that's a useful clue, suggesting searching for

    hello missing from sign-in options

    will give some useful results

    Try the second reply here:
    https://answers.microsoft.com/en-us/...5-be21829e1528

    Notice this cannot be by group policy:
    Enable or Disable Windows Hello Biometrics in Windows 10
      My Computers


  3. Posts : 15
    Windows 10 Pro
    Thread Starter
       #3

    dalchina said:
    Hi, given that 'Hello' is missing in your sign-in options, that's a useful clue, suggesting searching for

    hello missing from sign-in options

    will give some useful results

    Try the second reply here:
    https://answers.microsoft.com/en-us/...5-be21829e1528

    Notice this cannot be by group policy:
    Enable or Disable Windows Hello Biometrics in Windows 10
    Hi, thanks you for your reply.

    I have followed that method but still haven't solved the problem.
      My Computer


  4. Posts : 34,903
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Ok, this might help: as ever, back up appropriately.
    https://www.askvg.com/fix-unable-to-...in-windows-10/
      My Computers


  5. Posts : 15
    Windows 10 Pro
    Thread Starter
       #5

    Hi,

    I have done that, deleting files/folder inside Ngc folder and or re-create Ngc folder. Even clearing TPM.
    But its not working
      My Computer


  6. Posts : 34,903
    Win 10 Pro (1903) (2nd PC is 21H2)
       #6

    Please create a new user for test purposes and log in as that user. Does this work then?
      My Computers


  7. Posts : 15
    Windows 10 Pro
    Thread Starter
       #7

    I have created a user test, but it just didn't work. I can't setup PIN or biometric fp on it.
      My Computer


  8. Posts : 34,903
    Win 10 Pro (1903) (2nd PC is 21H2)
       #8

    Ok, that means it's not an account specific setting, but a general Windows issue.
    Since yesterday
    - what happened 'yesterday'?

    Update? Installation? Uninstallation? ..

    Do you have a system restore point you could use?
    Or a very recent disk image you could restore?

    You can try an in-place upgrade repair install which keeps all progs and data.
      My Computers


  9. Posts : 15
    Windows 10 Pro
    Thread Starter
       #9

    Yes,

    I updated Security Intellegency Windows Defender,
    installed pdfsam basic application and uninstall pdfsam enhanced,

    You can try an in-place upgrade repair install which keeps all progs and data.
    I'm sorry, can you explain more about this.

    Thanks you
      My Computer


  10. Posts : 34,903
    Win 10 Pro (1903) (2nd PC is 21H2)
       #10

    A system restore point would be simpler and quicker if you have one.

    I take it you've not yet adopted routinely using disk imaging (problem with that is it affects data on the partition too).

    From
    Windows 10 Tutorial Index

    see
    Repair Install Windows 10 with an In-place Upgrade

    Summary of that:
    You need a Win 10 iso for build 2004: rt click, Mount iso, open new drive letter, double click setup.exe
      My Computers


 

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