Locked out of computer


  1. Posts : 2
    Windows 10
       #1

    Locked out of computer


    Hi all.

    My parents locked themselves out of their laptop HP. It is running Windows 10 Home edition. I am trying to reset the password for them, but it's not working.

    When I try to log in, it says "make sure you are using the password for your Microsoft account".

    So I go through the process to reset the Microsoft account password. It is successful, I am even able to login to account.live.com site with the new changed password.

    However, when I start the laptop and try to type that same password into the login screen, it doesn't accept it.

    As a last resort, I followed a youtube tutorial about changing utilman.exe to a command prompt, but when I get to the User Accounts pop up window, the "Reset Password" button is grayed out and it says "You cannot change the password for [email protected]" (I changed the email address for privacy reasons)

    Any help would be greatly appreciated. Thanks,
      My Computer


  2. Posts : 3,257
    Windows 10 Pro
       #2

    Yes, you can only change a local user account using the method described. You can, however, create a new local user and set it's password and login with that, but it's a little convoluted to talk you through doing that, then figuring out how to fix your parents login.

    i'd stick with trying to solve your microsoft account problem. if you can login to the account from another source, it sounds like maybe your network connection isn't working. is it on wireless? If so, try plugging it into a wired connection.
      My Computer


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    I tried clicking "Add" to add a new user, but nothing happens when I click "Add".

    Yes, it is connected to the local wifi.
      My Computer


  4. Posts : 17,370
    Windows 11 Pro
       #4

    Use option 5 here to enable the built-in administrator account:
    Enable or Disable Elevated Administrator account in Windows 10
      My Computer


  5. Posts : 161
    Windows 10
       #5

    jwilde said:
    Hi all.

    My parents locked themselves out of their laptop HP. It is running Windows 10 Home edition. I am trying to reset the password for them, but it's not working.

    When I try to log in, it says "make sure you are using the password for your Microsoft account".

    So I go through the process to reset the Microsoft account password. It is successful, I am even able to login to account.live.com site with the new changed password.

    However, when I start the laptop and try to type that same password into the login screen, it doesn't accept it.

    As a last resort, I followed a youtube tutorial about changing utilman.exe to a command prompt, but when I get to the User Accounts pop up window, the "Reset Password" button is grayed out and it says "You cannot change the password for [email protected]" (I changed the email address for privacy reasons)

    Any help would be greatly appreciated. Thanks,
    You'll either need another OS installed ie dual boot, or you will need another computer for this. Get a USB stick and download Hirens Boot CD. It's about 1-2GB and can be booted into in order to reset the administrator password. It's a massive collection of tools that are used to do many tasks revolving around managing an operating system, particularly one you might not be able to boot into and/or log in to. It's been around for well over a decade and is a trusted companion for computer repairs and/or diagnostics. You can find more info here on Hirens Boot CD: Hiren's BootCD PE

    Both of these options are 'soft options' ie they don't require extreme decisions to be made, like resetting the computer and/or wiping it manually to start over again. Lots of people revert to this but there is often no need as Windows has no way to prevent password resets when using a medium like a USB stick to modify the system when it's offline ie not running. This is how digital forensics experts access hard drives when the OS has no way of defending itself. The nature in which operating systems work is they are simply a huge bunch of files on a hard drive that can be opened and messed around with when you choose to look at the hard drive in ways other than simply running it by turning the computer on and booting into the operating system provided. The only exception is drive encryption when this data cannot be accessed until the drive has been decrypted. If I'm right in saying Windows Home does not come with full BitLocker drive encryption functionality and so if there hasn't been any third-party encryption software installed to do this job your Windows partition will very likely be accessible by means outlined above. It's also non-invasive as it only modifies a very very small part of the system.

    Try this and reply with your results.
    If you have trouble booting to the USB stick go through to your UEFI settings and override the boot sequence to run the USB stick. Reset the password for the account which is administrator and then turn off the computer, unplug the USB stick, restart and simply login. You shouldn't need a password to login.
    Last edited by Brink; 20 Oct 2020 at 09:29. Reason: cleaned thread
      My Computer


  6. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #6

    I would suggest trying the following -

    If you don't have the Windows 10 installation media, use a working computer and create bootable Windows 10 installation media on a USB flash drive. Should be the same version that is installed on the problem computer.

    Create Bootable USB Flash Drive to Install Windows 10

    Boot the computer from the installation media.

    Click Next on the first screen.

    On the second (Install) screen, select Repair your computer at the bottom left.

    Select Troubleshoot.

    Select System Restore.

    See if there are any restore points listed, and if so, select the most current, and do a restore.
      My Computer


  7. Posts : 2
    Windows 10,Windows 7
       #7

    supermammalego said:
    You'll either need another OS installed ie dual boot, or you will need another computer for this.
    This is really not a good way,there is a better solution than reinstalling the system. Why would you recommend OP reinstalling the system?

    - - - Updated - - -

    jwilde said:
    Hi all.
    However, when I start the laptop and try to type that same password into the login screen, it doesn't accept it.
    Any help would be greatly appreciated. Thanks,
    The login screen doesn't accept the password,you can bypass the login screen on your laptop HP,it is possible to byass login password on Windows 10.
      My Computer


  8. Posts : 39,996
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    This is an old thread.
      My Computer


 

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