MS account lockout. Unable to reset.


  1. CB60
    Posts : 2
    Win 10 x64 v. 1909 (build 18363.836)
       New #1

    MS account lockout. Unable to reset.


    I am locked out of my MS account. All directions point to conventional reset help / support page requiring text verification code to reset. Problem is, I am in a rural locale (no cell service .. no texting) so unable to use that method. No other reset method appears to be available.

    It is impossible to get help from MS so am VERY grateful to have found this support forum. Hope someone can help. (In any case) thanks (in advance) for suggestions.

    Chuck
    MS account lockout. Unable to reset.-winver.jpg
    64bit
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  3. dalchina
    Posts : 43,007
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #2

    Do you have the option of using Wi-fi calling on your phone? (Using Wi-fi not a mobile signal).

    Some phones and some operators support this.

    Canada's MS regional activation number (toll free) is
    (888) 352 7140 - no idea if they can help with this.

    See:
    How do i Reset Microsoft Account Password - Account.Live.Com Password Recovery : Microsoft.com- Windows 10 Password Reset Tips and Solution (Latest)

    - lots of suggestions - hope something's relevant.

    However this could be tricky:
    If your profile is temporarily blocked


    If you’ve seen a message that your profile is temporarily blocked, we may have detected spam or other fraudulent use of your account, or content that violates our Terms of Use.

    Learn more about the Account temporarily suspended message.
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  4. CB60
    Posts : 2
    Win 10 x64 v. 1909 (build 18363.836)
    Thread Starter
       New #3

    Acct reset


    I wasn't able to use WiFi calling (carrier wanted to charge double current plan rate ;-(
    However, I did get thru on the MS regional activation number you provided (I had been unsuccesfully try their general support / help line) and they suggested having a friend or family receive the reset text code and pass it along. It worked!
    Now I just have to figure out where the OneDrive icon (with access to settings) disappeared to. Should I post to the General Support forum for that?
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  6. dalchina
    Posts : 43,007
    Win 10 Pro (22H2) (2nd PC is 22H2)
       New #4

    -yes best post an appropriately titled new thread, and state whether you're using the exe-based Onedrive or that from Store (UWP app).
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