Wrong MSN Account Pic keeps coming back


  1. Posts : 120
    Window 10 Pro 22H2
       #1

    Wrong MSN Account Pic keeps coming back


    Still having the same problem despite believing that I found the solution.

    Issue:
    The wrong MSN Account Picture keeps returning.

    Solutions Tried:
    1. Edited and replaced picture in MSN Account settings. Even deleted the wrong picture.
    2. Deleted wrong pic in C:/Users/"me"/AppData/Roaming/Microsoft/Windows/Account Picture.
    This is where the wrong picture eventually returns and appears again in MSN Account settings
    3. Wrong Pic also occasionally appears in Windows Store. After deleting wrong pic in MSN Account, I then reset Windows
    Store using wsreset.exe. Correct pic returns after PC restart, but will, after days, becomes wrong again.
    4. Also removed linked devices from my MSN Account since it was my wife's account Pic that keeps showing up. This helped for a while, but wrong pic eventually returns causing me to repeat Step #2 every time the wrong pic reappears.

    I can't stop this from happening. Regardless of what I've done, the wrong pic will return to Account Settings, and will show up in Windows Store as well.

    Is there somewhere I'm not doing to make the change permanent.

    Appreciate any advice.

    Thank you.
      My Computer


  2. Posts : 30,077
    Windows 11 Pro x64 Version 23H2
       #2

    Morning.

    I saw you unlinked devices.

    Did you also shutdown all syncing in Apps > Accounts and Edge Browser (signed out). Also make sure picture isn't coming from any other MS apps like Skype, Office or Feedback hub.


    My thought process is to get one machine to display and keep the correct photo.


    Have you searched down Appdata path for jpg's?
      My Computer


  3. Posts : 120
    Window 10 Pro 22H2
    Thread Starter
       #3

    Hi Ken:

    Yes, it's me again with this continuing issue. Thank you for replying.

    I'll try the options you suggest when I can figure out how to do that in Apps, Skype, Office and Feedback Hub. I can stop syncing in Chrome and Edge easily enough.

    For the AppData path, I have deleted the wrong Account Picture as follows:

    C:/Users/**/AppData/Roaming/Microsoft/Windows/AccountPictures

    but they keep coming back. Is there another path I need to search?

    Thanks again for trying to help.
      My Computer


  4. Posts : 30,077
    Windows 11 Pro x64 Version 23H2
       #4

    I'm not sure, not sure anyone is sure given your issue. So by starting at Appdata and searching all sub directories I was thinking that if one was being stashed somewhere the search would find.
      My Computer


  5. Posts : 120
    Window 10 Pro 22H2
    Thread Starter
       #5

    Thanks Ken. Did a search; only 1 file appears to contain Pics, and that's the file from which I deleted the wrong one. Good idea though.

    - - - Updated - - -

    As usual you've given me food for thought. When you mentioned Feedback, I went to Setting/Privacy/Pictures and removed access to Picture Libraries on this device.

    Have no idea if this will help, or even if this has any connection to my issue, but I'm monitoring the result now. Will advise in due course if wrong pic reappears.

    Thx again.

    - - - Updated - - -

    Wrong Pic just appeared again.

    Seems there is no way to solve this issue.

    Thank you Ken for trying to help me. I'll try any ideas short of a clean install.
      My Computer


  6. Posts : 30,077
    Windows 11 Pro x64 Version 23H2
       #6

    Not even sure that would correct issue. I wonder where this could possibly be store, some cache up in MS cloud.

    If I see something I will report back.
      My Computer


  7. Posts : 120
    Window 10 Pro 22H2
    Thread Starter
       #7

    Thank you Ken. Be well...stay safe....
      My Computer


  8. Posts : 30,077
    Windows 11 Pro x64 Version 23H2
       #8

    You too. I'm glad Peel took the Toronto lead and posted a map of Peel's hotspots.
      My Computer


  9. Posts : 1,807
    Windows 10 Pro 21H1 19043.1348
       #9

    Hi Toronto Cat, I too once had the joy of constantly fighting to maintain a ms account picture of my choice. I'm sorry, I can't provide any definitive solution to correct this issue other than checking every possible avenue available.

    Following this link and scrolling down show links for both xbox profile and skype profile, might be worth checking.

    https://support.microsoft.com/en-ca/...ccount-picture


    I found 7 copies of my ms account pic stashed in here using different names and file sizes;
    Code:
    C:\Users\Public\AccountPictures\S-1-5-21-2124585512-3209523528-684976347-1001
    Others in here;
    Code:
    C:\ProgramData\Microsoft\User Account Pictures


    I also located this solution that proved successful for another user;

    Account Log On Picture Keeps Changing!
      My Computer


 

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