User folder renamed with .000?

Hi all - having an issue with a friend's (named Doug) Win10 HP laptop. He had a Windows 10 upgrade go through awhile back and since then he has two user folders - 'Doug' and 'Doug.000'. For the record, his machine only ever had one user account called Doug, which was an admin account.

'Doug' was the name of his usual account folder...currently that 'Doug' folder now only has an 'AppData' folder in it, nothing else. Everything else (Photos, Documents, etc, etc) has been copied to the 'Doug.000' folder. He also says that when he gets to the logon screen, instead of just his 'Doug' user as there always was, there are THREE users listed now: Two called 'Doug' and one called something else (he never told me what the third was called, I've been in contact with him only through email).

I saw Shawn Brink's tutorial and (this one: Fix You've been signed in with a temporary profile in Windows 10) it suggested restarting the machine 4-5 times to see if that makes a difference...I'd passed this along to him and when he restarted it 4-5 times, it made no difference; the 'Doug.000' folder is still there. I asked him if he ever got a message saying his system was logged into a temporary profile and he doesn't remember.

With COVID and lockdowns here, I can't look at his PC in person, but may be able to remote into it to work on it for him.

Any suggestions on how to sort it out? He's somewhat computer-literate, but very much in a 'screws with things he doesn't completely understand' way because he has a very short anger fuse and I'm scared if he tried that tutorial, he'd make things worse. Brink's tutorial doesn't reference anything about a '.000' user folder, so I am not even sure if that tutorial is the one I should be following?

Suggestions or help would be appreciated! :)

Would doing something like loading an older Restore Point fix this?

Also, if I am pointing the Doug Profile to the Doug.000 profile...doesn't that mean that the Doug.000 profile becomes the new 'main' one...?

Shouldn't I be pointing the 'Doug.000' folder to the 'Doug' folder?

Ztruker said:

If you point Doug.000 to Doug you lose all the folders and files from the Doug.000 profile, which sounds like it is your original profile.
BACKUP, point Doug to Doug.000. Reboot and make sure all is well.

Doug should now point to the files and folders that were under Doug.000, basically giving you the original profile setup.
If all is well, delete Doug.000 but DO NOT DELETE files.

Sadly, the tutorial did not work, so I ended up making a brand new User Account for him and copying all his files and settings over to the new User Account from his old one.