Why does MS request a Non-Existant PIN to set up Outlook? (Win10 Pro)


  1. Posts : 11
    Win10 Pro ver 20H2 (build 19042.746)
       #1

    Why does MS request a Non-Existant PIN to set up Outlook? (Win10 Pro)


    Why does MS request a PIN, when I do not have one, and do not want one.
    I'm trying to set up a replacement PC, and to open a (mine) Outlook account, yet it demands my PIN.
    As stated i do not have one, I do not want one, so at what point did I become an employee of Microsoft for it to insist I have one
    Before I explode can someone please explain my options (bearing in mind I still do not want nor as far as I am concerned need a PIN)
    Many thanks
      My Computer

  2. Berton's Avatar
    Posts : 10,558
    Win10 Pro Versions 2004 and 2009/20H2, Win10 Pro IP_Dev, Win10 Home 1909
       #2

    A PIN for Win10 is established after logging in first with a Password, Outlook probably the same for your Microsoft Account. Have you tried that or been given an opportunity to use a Password?
      My Computers


  3. Posts : 11
    Win10 Pro ver 20H2 (build 19042.746)
    Thread Starter
       #3

    Yes I have a password of course, and it all works fine on my old steam driven Dell; but I wanted to set up the Lenovo PC as a mirror (just in case), hence the need to copy my Outlook account. But in the past when MS have suggested a PIN I have declined, yet now asks me to enter it??? I do not have one, but there must be a workaround??
      My Computer

  4. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #4

    They say it's to verify who you are!
      My Computers


  5. Posts : 11
    Win10 Pro ver 20H2 (build 19042.746)
    Thread Starter
       #5

    Hi Jacee
    I appreciate the reply, and I also appreciate what purpose it serves, it say's it wishes to verify who I am
    But i have never given this Microsoft Account a PIN. I started with a convoluted Password for it years ago, which i change on occasions and now MS seemed to have introduced something called "Windows Hello" which alludes to a PIN which has never been allocated
    As suggested by Berton above I have tried the Log on the User PIN for this machine, to no avail (plus the 2nd PC I intend to switch to has quite naturally a different User log on PIN).
    Somewhat exasperated, MS is a tool which seems to take up an inordinate amount of time merely in its operation
    Frustrated, you bet!
    Best wishes
      My Computer

  6. Jacee's Avatar
    Posts : 1,591
    Win 10 home 20H2 19042.928
       #6
      My Computers

  7. mngerhold's Avatar
    Posts : 611
    W10-2009 19042.867
       #7

    I can't tell if you have managed to log in or not. Assuming you are talking about logging in to an account on the replacement PC: do you not see a 'sign in options' prompt beneath the PIN field?
    Why does MS request a Non-Existant PIN to set up Outlook? (Win10 Pro)-sign-options.png
    If you do, just select the 'key' button to enter a password. Then, once you are in, go to Settings>Accounts>Sign-in Options and click on the 'Pin' option - you should see something like this:
    Why does MS request a Non-Existant PIN to set up Outlook? (Win10 Pro)-sign-options-2.png
    from where you can remove any PIN - I realise this does not explain how a PIN might have been set, but sometimes life's too short.

    If your issue is with logging in to Outlook, please expand.
      My Computer


 

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