Unable to login to Paypal phone broken  

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  1. Posts : 30
    w10
       #1

    Unable to login to Paypal phone broken


    I use an authenticator app on my phone for 2 step verification to login to paypal but my phone is broken so I can no longer get the code. I've tried using the microsoft authenticator app on another device but it's looking for a QR code to scan which I can't access since I can't login to paypal

    Paypal tells me they is no way they can turn off the 2 step verification whjich means I cannot ever access my account.

    There must be a way around this?
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  2. Posts : 29,711
    Windows 11 Pro x64 Version 22H2
       #2

    Yes this 2FA is getting really tricky. I realized this shortcoming when I restore phone and found the authenticator apps was as if it was new. Totally useless. I moved to texts but started rethinking that when I heard about SIM swaps.

    From your description you didn't setup backup device.

    If I can't set a backup I won't turn on 2FA, I just use really complex password, stored in a Password manager that is protected with Security key.

    Any chance you set up Security questions and can you get them to tell you how you use these to authenticate.


    Ken
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  3. Posts : 856
    Windows 10 Pro 21H2 build 19045.2193 Dual Boot Linux Mint
       #3

    Put the sim card in a new phone?
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  4. Posts : 679
    Windows 10
       #4

    I was thinking you could log into your phone networks website with your account and possibly forward any texts to another number?? Not sure if forwarding a text is possible but worth a look. Call forwarding is easy so have a look and see what your phone company can offer you...
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  5. Posts : 30
    w10
    Thread Starter
       #5

    Thanks all,

    It's not on a network (no sim), I use text-free and wifi.

    Tried to restore from backup, no luck

    Will try to get the phone charged by bypassing the usb charge port (it was not working)
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  6. Posts : 29,711
    Windows 11 Pro x64 Version 22H2
       #6

    This is an issue with these authenticator app.

    What is need is the developers have to provide a secure way to back up and restore the authenticator data. Likely way easier said then done.
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  7. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #7
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  8. Posts : 29,711
    Windows 11 Pro x64 Version 22H2
       #8

    OP has 2FA setup using an Authenticator app. Phone broke so can't get to Authenticator app.
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  9. Posts : 30
    w10
    Thread Starter
       #9

    Took phone apart and was able to charge the 'non removable' battery with a TP4056 chip then logged in paypal and added another phone no and 2 security questions which should allow me access if this happens again.

    If I saved an image of the QR code when I set up 2FA wouldn't this enable me to setup an authenticator on another device?
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  10. Posts : 1,604
    Win 10 home 20H2 19042.1110
       #10

    PayPal

    On the main Summary page, click the gear icon and find the Security tab. Look for the section called “2-step verification” and click on the Set Up link. You’ll get a choice to have a code texted to you or use an authenticator app. (PayPal also offers to find you an authenticator app if you want one.)
    Did you scroll down to PayPal on the page? You need to read what they say.
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