1. Joined : Aug 2015
    Posts : 3
    Windows 10
       09 Aug 2015 #1

    After Win 10 upgrade cannot access a local user account


    After installing Win 10 and creating Microsoft accounts for both my wife and I it is possible to access both as well as my previous laocal account, but my wife's has disappeared. It still exists by searching the files but I cannot get to it. I have also lost access to the Office 365 which was in my wife's account. What do do next?
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    Posts : 17,462
    64-bit Windows 10 Pro build 15014
       09 Aug 2015 #2

    Hello LachieMi, and welcome to Ten Forums.

    If you like, run the command in the tutorial below to get a detailed report about your accounts, and post back with the information to see if it may be able to reveal anything.

    We'll want to look to see if your wife's missing account is listed, and if it is, is it disabled.

    User Account Details - View in Windows 10
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 3
    Windows 10
       09 Aug 2015 #3

    I have run the command and the account is not listed. It still exits in the Users directory. When I try to create a new account it will not let me ue the old account name which it says already exists!
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    Posts : 17,462
    64-bit Windows 10 Pro build 15014
       09 Aug 2015 #4

    In that case, it sounds like the account may have been deleted by mistake. Even when deleted, it's "C:\Users\(user-name)" profile folder will still be there.

    When creating a new local account, it would have to be a different name than that of an existing user profile folder name.
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 3
    Windows 10
       09 Aug 2015 #5

    I have created another account, but I need to access the other account in order to re-establish my connection to my mail and documents using Office 365. This does not sem to be possible!
      My System SpecsSystem Spec


  6. Joined : Oct 2013
    Posts : 17,462
    64-bit Windows 10 Pro build 15014
       09 Aug 2015 #6

    Not if the account was deleted.

    You should be able to copy over any documents or files from within the old "C:\Users\(user-name)" folder you like.

    For email, you might see if this below may help.

    Migrate email and contacts to Office 365 for business
      My System SpecsSystem Spec


 


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