1. Joined : Aug 2015
    Posts : 3
    Windows 10
       09 Aug 2015 #1

    After Win 10 upgrade cannot access a local user account

    After installing Win 10 and creating Microsoft accounts for both my wife and I it is possible to access both as well as my previous laocal account, but my wife's has disappeared. It still exists by searching the files but I cannot get to it. I have also lost access to the Office 365 which was in my wife's account. What do do next?
      My System SpecsSystem Spec

  2. Joined : Oct 2013
    Posts : 17,462
    64-bit Windows 10 Pro build 15014
       09 Aug 2015 #2

    Hello LachieMi, and welcome to Ten Forums.

    If you like, run the command in the tutorial below to get a detailed report about your accounts, and post back with the information to see if it may be able to reveal anything.

    We'll want to look to see if your wife's missing account is listed, and if it is, is it disabled.

    User Account Details - View in Windows 10
      My System SpecsSystem Spec

  3. Joined : Aug 2015
    Posts : 3
    Windows 10
       09 Aug 2015 #3

    I have run the command and the account is not listed. It still exits in the Users directory. When I try to create a new account it will not let me ue the old account name which it says already exists!
      My System SpecsSystem Spec

  4. Joined : Oct 2013
    Posts : 17,462
    64-bit Windows 10 Pro build 15014
       09 Aug 2015 #4

    In that case, it sounds like the account may have been deleted by mistake. Even when deleted, it's "C:\Users\(user-name)" profile folder will still be there.

    When creating a new local account, it would have to be a different name than that of an existing user profile folder name.
      My System SpecsSystem Spec

  5. Joined : Aug 2015
    Posts : 3
    Windows 10
       09 Aug 2015 #5

    I have created another account, but I need to access the other account in order to re-establish my connection to my mail and documents using Office 365. This does not sem to be possible!
      My System SpecsSystem Spec

  6. Joined : Oct 2013
    Posts : 17,462
    64-bit Windows 10 Pro build 15014
       09 Aug 2015 #6

    Not if the account was deleted.

    You should be able to copy over any documents or files from within the old "C:\Users\(user-name)" folder you like.

    For email, you might see if this below may help.

    Migrate email and contacts to Office 365 for business
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Win 10, local user, cannot connect to Microsoft Account
Hello everyone. Normally, I am no slouch in trying to find a solution to a problem with searching the net, but so far I haven't found a solution to my problem. Upgraded my Windows 10 from Win 7 Ultimate. So I started Win 10 with a local...
User Accounts and Family Safety
Solved Local account changed to MS account, act as separate accounts at login
So I originally started with a local account but then signed into the store with a MS account. I changed the setting where users are required to enter a password through netplwiz (like this) and making a password not required after waking from...
User Accounts and Family Safety
Duplicating/Copying a user account (from workspace to local)
So my current user account is part of a workspace. The whole system is connected to an organization which i want to disconnect from. As seen here 27406To do that though it is required to have another local user account (with admin privileges)...
User Accounts and Family Safety
Solved Can I upgrade from 8.1 to 10 with just a local account?
I am preparing for the plunge by joining this forum. My current 8.1 account is just local, I have no 'Microsoft Account' created. Does 10 require the MS account or will it force me to have one?
Installation and Setup
Solved Local Account and Store Access
I'm trying to use a local account and access my Store account (a Microsoft account) while signed into that local account. I presume I solved this with Windows 8/8.1 because that's what I have going. Can someone refresh my memory? I'm going to...
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 12:42.
Find Us
Twitter Facebook Google+

Windows 10 Forums