Because you're accessing sensitive info, you need to verify....etc


  1. Posts : 676
    Windows 10 x64
       #1

    Because you're accessing sensitive info, you need to verify....etc


    So, all of a sudden a pop-up shows up:

    Because you're accessing sensitive info, you need to verify....etc-because-you-accessing-sensitive-info-pop-up-21092019-101251.png

    I checked the event log.

    FWIW it goes like this:

    1. Source: Microsoft-Windows-HelloForBusiness: The Microsoft Passport service started successfully.
    2. Source: Microsoft-Windows-HelloForBusiness: The Microsoft Passport Container service started successfully.
    3. Source: Microsoft-Windows-LiveId: ## SOAP Request: <bla bla><bla bla><bla bla><bla bla>
    4: Source: Microsoft-Windows-LiveId: ## SOAP Response:<bla bla><bla bla><bla bla><bla bla>
    5. Source: Microsoft-Windows-LiveId: SOAP Request of type 1 for user CID 'ec2cff94fa795a44' in production environment received the following error code from the Microsoft Account server: 2147749900.

    Entering my pw will temporarily solve this and it will stay away for a while, the next day it will pop up again, I am sure.

    Running applications:
    Office 365 Home - Outlook and Excel, browser: Opera


    A few emails are open, when this occurs.
    I can't close them, unless I enter my Microsoft password.

    Any suggestions?

    Thanks.
      My Computer


  2. Posts : 27,489
    Windows 10 Pro x64 Version 21H1
       #2

    Hi tfwul

    Looks like you are using Outlook Mail client.

    Are you using your password to outlook.com mail account or an "App" password created when you are logon to your mail account in a browser?

    If not using "app " password I would suggest you try.



    Ken
      My Computer


  3. Posts : 676
    Windows 10 x64
    Thread Starter
       #3

    Caledon Ken said:
    Hi tfwul

    Looks like you are using Outlook Mail client.

    Are you using your password to outlook.com mail account or an "App" password created when you are logon to your mail account in a browser?

    If not using "app " password I would suggest you try.

    Ken
    Am using Outlook from Office 365 Home by default.

    Because you're accessing sensitive info, you need to verify....etc-windows-10-outlook-365-home-default-mail-application-22092019-074428.png

    It is not limited to Outlook so it seems, as I got an error using Excel as well.

    ACCOUNT ERROR
    Sorry, we can't get to your account right now. To fix
    this, please sign in again.
    Sign in..


    which seems to be a regular occurrence
    office OR excel account error sign-in - Google Search


    Not sure whether it has anything to do with the Windows Credential Manager.
      My Computer


  4. Posts : 27,489
    Windows 10 Pro x64 Version 21H1
       #4

    What are you running in the way of AV's, extra Firewalls or Privacy tools.

    Have you logged into your account at

    account.microsoft.com

    If you go Start > Settings > Accounts

    under "Your info" do you have a Link labeled "Verify"
      My Computer


  5. Posts : 676
    Windows 10 x64
    Thread Starter
       #5

    Hello again, very sorry for the late reply. Busy with some other things and as the pop-up didn't show up, it slipped my mind.
    It is there again.
    No, I don't have a verify link within Start->Settings->Account.

    No idea what to do...
      My Computer


  6. Posts : 676
    Windows 10 x64
    Thread Starter
       #6

    @Brink
    When doing a search on Internet, it seems that this "Because you're accessing sensitive info, you need to verify your password" seems to be a regular occurrence. It has also been discussed in the below thread.
    Account name user name

    At Control Panel\All Control Panel Items\User Accounts there is only 1 account (me, as administrator, 1 pc only)
    wmic useraccount list full shows following
    Microsoft Windows [Version 10.0.18362.388]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>wmic useraccount list full

    AccountType=512
    Description=Built-in account for administering the computer/domain
    Disabled=TRUE
    Domain=DESKTOP-K6XYZO1
    FullName=
    InstallDate=
    LocalAccount=TRUE
    Lockout=FALSE
    Name=Administrator
    PasswordChangeable=TRUE
    PasswordExpires=FALSE
    PasswordRequired=TRUE
    SID=S-1-5-21-1234567890-1234567890-1234567890-500
    SIDType=1
    Status=Degraded

    AccountType=512
    Description=A user account managed by the system.
    Disabled=TRUE
    Domain=DESKTOP-K6XYZO1
    FullName=
    InstallDate=
    LocalAccount=TRUE
    Lockout=FALSE
    Name=DefaultAccount
    PasswordChangeable=TRUE
    PasswordExpires=FALSE
    PasswordRequired=FALSE
    SID=S-1-5-21-1234567890-1234567890-1234567890-503
    SIDType=1
    Status=Degraded

    AccountType=512
    Description=Built-in account for guest access to the computer/domain
    Disabled=TRUE
    Domain=DESKTOP-K6XYZO1
    FullName=
    InstallDate=
    LocalAccount=TRUE
    Lockout=FALSE
    Name=Guest
    PasswordChangeable=FALSE
    PasswordExpires=FALSE
    PasswordRequired=FALSE
    SID=S-1-5-21-1234567890-1234567890-1234567890-501
    SIDType=1
    Status=Degraded

    AccountType=512
    Description=A user account managed and used by the system for Windows Defender Application Guard scenarios.
    Disabled=TRUE
    Domain=DESKTOP-K6XYZO1
    FullName=
    InstallDate=
    LocalAccount=TRUE
    Lockout=FALSE
    Name=WDAGUtilityAccount
    PasswordChangeable=TRUE
    PasswordExpires=TRUE
    PasswordRequired=TRUE
    SID=S-1-5-21-1234567890-1234567890-1234567890-504
    SIDType=1
    Status=Degraded

    AccountType=512
    Description=
    Disabled=FALSE
    Domain=DESKTOP-K6XYZO1
    FullName=My Full Name
    InstallDate=
    LocalAccount=TRUE
    Lockout=FALSE
    Name=Name
    PasswordChangeable=TRUE
    PasswordExpires=FALSE
    PasswordRequired=TRUE
    SID=S-1-5-21-1234567890-1234567890-1234567890-1001
    SIDType=1
    Status=OK

    C:\WINDOWS\system32>


    In the 1st (administrator) group, name is blank, contrary to local account.

    Frankly, I have no idea as to how to proceed from this point on.

    Any suggestions?

    Thanks.

    p.s. Being uncertain about releasing SID numbers I changed them, just for safety sake.

    BTW I see 'Xbox' stuff in the taskmanager and yourphone whatever.
    Neither one I use.

    How to get rid of them?

    Because you're accessing sensitive info, you need to verify....etc-snagit-08102019-111651.png
    Last edited by tfwul; 08 Oct 2019 at 04:25.
      My Computer


  7. Posts : 61,558
    64-bit Windows 11 Pro for Workstations
       #7

    Hello @tfwul,

    It looks like the Your Phone and Xbox apps are running in the background, but suspended. Basically just on standby until opened. They're not using any system resources.

    Turning off these apps in Background Apps settings should hopefully stop it.

    Turn On or Off Background Apps in Windows 10
      My Computers


  8. Posts : 676
    Windows 10 x64
    Thread Starter
       #8

    Hi Shawn, many thanks for the above. Let's see. The "Because you're accessing sensitive info"-popups tend to show up at random. Sometimes in Excel, sometimes in Outlook.

    BTW...
    On top I am a bit puzzled as to the 'wmic' listing, where I am displayed at the bottom, instead of at the top as administrator.
    Whereas under Control Panel\All Control Panel Items\User Accounts I am listed at administrator.

    Any idea?
      My Computer


  9. Posts : 61,558
    64-bit Windows 11 Pro for Workstations
       #9

    Is this an online or Store app version of Excel or Outlook that you get the "Because you're accessing sensitive info"popup? If so, this is normal as a security measure to make sure it's you.

    This is normal with the wmic output. It is listed in order by SID. The output only shows that it's just a normal account, but not if it's a standard user or administrator.

    View User Account Details in Windows 10

    AccountType flag:

    256 = (UF_TEMP_DUPLICATE_ACCOUNT) Local user account for users who have a primary account in another domain. This account provides user access to this domain only—not to any domain that trusts this domain.
    512 = (UF_NORMAL_ACCOUNT) Default account type that represents a typical user.
    2048 = (UF_INTERDOMAIN_TRUST_ACCOUNT) Account for a system domain that trusts other domains.
    4096 = (UF_WORKSTATION_TRUST_ACCOUNT) Computer account for a computer system running Windows that is a member of this domain.
    8192 = (UF_SERVER_TRUST_ACCOUNT) Account for a system backup domain controller that is a member of this domain.


    You can use an option below to confirm that instead though.

    Determine Account Type in Windows 10
      My Computers


  10. Posts : 676
    Windows 10 x64
    Thread Starter
       #10

    Thanks a lot.
    As for the Office install, I used an 3.4GB extracted downloade .img to install Office 365.
    I wonder whether there might be a difference between launching an Office application using a shortcut (Start>Office>Excel)
    or when the application is used thru an other application, or file.
    (i.e. another source is launching the Excel or Outlook)
      My Computer


 

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