Windows 10 Pro problem

  1.    #1

    Windows 10 Pro problem

    My neighbors W10 Pro computer need refreshing so I used the creation tool to reinstall Windows. I set it up as a local account with no password and thought I was done with it. Now, a month later, my neighbor calls me and her computer is displaying a message asking her to change her password (a Window Pro thing). The problem is without knowing the current password (none) I can't make a new password and there doesn't seem a way past this issue. Please help.
      My ComputerSystem Spec

  2. Brink's Avatar
    Posts : 41,345
    64-bit Windows 10 Pro build 18963

    Hello Len,

    Is it possible that password expiration may have been enabled by mistake for this account? If so, disabling it should stop this.

    Enable or Disable Password Expiration for Local Accounts in Windows 10
      My ComputersSystem Spec

  3.    #3

    But how do I do this on a computer when I cant boot to the desktop?
      My ComputerSystem Spec

  4. Brink's Avatar
    Posts : 41,345
    64-bit Windows 10 Pro build 18963

    You could try using option 5 in the tutorial below to enable the built-in Administrator account at boot to use to do this with instead.

    Enable or Disable Elevated Administrator account in Windows 10
      My ComputersSystem Spec


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