Out of the box NEW Lenovo Yoga C730 already has "Ahmad Bilal" account

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  1. x509's Avatar
    Posts : 692
    Windows 10 Pro
       #1

    Out of the box NEW Lenovo Yoga C730 already has "Ahmad Bilal" account


    I just unboxed a new Lenovo Yoga 730 laptop with Windows 10 Home that we bought for my wife's use. Instead of the usual screens for setting up the system I got the login screen for a user account, "Ahmed Bilal." I obviously don't know the password, so I can't even run Windows. Also, at the bottom right, there is a box that says "ENG". When I clicked on that box, I got a choice of US English or Urdu (Pakistan) keyboards.

    Everything about the hardware looks new. Plastic wrapping on the screen hinges. Plastic wrapping on the power supply. The box itself was sealed with tape.

    So exactly what is going on here? How do I get rid of this Bilal guy's account. Was I sold a used computer packaged up as new?

    x509
      My Computers

  2. ricardobohner's Avatar
    Posts : 230
    Windows 10
       #2

    Maybe you got a returned Laptop a laptop that was bought by someone else before but that person returned it to the shop for some reason, maybe he bought the wrong model or something and only noticed it after creating an account then returned the computer to the shop for exchange...

    To get rid of the account maybe you could do a factory restore where everything goes back like the day the computer was never used..
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  3. thomaseg1's Avatar
    Posts : 9,409
    Windows 10 Professional (x64) Version 2004 19041.264 & version 2004 build 19635.1
       #3

    I would take it back and tell them you wanted a new computer and ask to exchange it for one.
    If you bought it used, ask them to reset to factory settings.
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  4. The Pool Man's Avatar
    Posts : 434
    10
       #4

    Probably returned and refurbished, but I'm wondering it was a used hard drive in a new hardware?
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  5. x509's Avatar
    Posts : 692
    Windows 10 Pro
    Thread Starter
       #5

    thomaseg1 said:
    I would take it back and tell them you wanted a new computer and ask to exchange it for one.
    If you bought it used, ask them to reset to factory settings.
    I bought it new from an Amazon dealer.

    I already sent them a message. The only acceptable answer is, "Sorry, we will do an immediate exchange and we are covering the return shipment costs." If the reply is anything different or they don't reply by Monday evening then:

    1. I ask Amazon to make good on their A-to-Z guarantee.
    2. I call my bank and dispute that payment.

    If necessary, I will look for a different seller, even if it costs me a few bucks more.

    x509
      My Computers

  6. x509's Avatar
    Posts : 692
    Windows 10 Pro
    Thread Starter
       #6

    ricardobohner said:
    Maybe you got a returned Laptop a laptop that was bought by someone else before but that person returned it to the shop for some reason, maybe he bought the wrong model or something and only noticed it after creating an account then returned the computer to the shop for exchange...

    To get rid of the account maybe you could do a factory restore where everything goes back like the day the computer was never used..
    How can I do a factory reset on a machine with a password protected account? I dunno. I tried the "lost password" approach, but all that does is bring up an email address. Also, how do I know that this Ahmad guy didn't install a rootkit or some other malware? I paid for a new machine, and that's what I expect.
      My Computers


  7. ricardobohner's Avatar
    Posts : 230
    Windows 10
       #7

    Look at the Laptop manual to find out how to do a factury reset, this is not the same as the Windows reset. But doing both would remove any rootkit created by this "Ahmad Bial" guy. If he created a virus or something I think he would try to be as stealthy and discrete possible so noone creates suspisions and not create an useraccount where nobody else can logon.

    When you boot the computer look for messages of keys to press to access the factury reset may be an option in the boot menu. You are right to be angry to find out that someone else already created an useraccount on your computer. But look at it from the other side: what should shopowners do with returned merchandise turn them in the trash? Of course they'll try to resell them.

    Here in Brazil there is an law that is called the 7-day-regret-law which gives buyers the right to regret any purchase within 7 days and return it. I don't know the laws in USA but there are probably also a lot of returned stuff around.

    If you have a boot media, I guess you can boot to the recovery environment and do a Windows Reset form there somewhere in advanced options I guess.
      My Computer

  8. ricardobohner's Avatar
    Posts : 230
    Windows 10
       #8

    Have you checked if the name of this Amazon seller is maybe, Ahmad?
      My Computer

  9. x509's Avatar
    Posts : 692
    Windows 10 Pro
    Thread Starter
       #9

    ricardobohner said:
    Look at the Laptop manual to find out how to do a factury reset, this is not the same as the Windows reset. But doing both would remove any rootkit created by this "Ahmad Bial" guy. If he created a virus or something I think he would try to be as stealthy and discrete possible so noone creates suspisions and not create an useraccount where nobody else can logon.

    When you boot the computer look for messages of keys to press to access the factury reset may be an option in the boot menu. You are right to be angry to find out that someone else already created an useraccount on your computer. But look at it from the other side: what should shopowners do with returned merchandise turn them in the trash? Of course they'll try to resell them.

    Here in Brazil there is an law that is called the 7-day-regret-law which gives buyers the right to regret any purchase within 7 days and return it. I don't know the laws in USA but there are probably also a lot of returned stuff around.

    If you have a boot media, I guess you can boot to the recovery environment and do a Windows Reset form there somewhere in advanced options I guess.
    Here in the US a shopowner can resell a returned unit, but has to sell it as USED, not NEW.

    This laptop did not come with boot media on a DVD. No DVD drive. Also, there is no option to go to the "setup" menu (BIOS), unlike my all my Lenovo T-series models. I have owned three of those in the past 11 years, all very good machines. But too heavy for my wife to carry in her "tote bag."
      My Computers

  10. x509's Avatar
    Posts : 692
    Windows 10 Pro
    Thread Starter
       #10

    ricardobohner said:
    Have you checked if the name of this Amazon seller is maybe, Ahmad?
    Nope. It's "Milestone Tech (No Tax)." And they had a good Amazon rating by other buyers.

    I hope that they will reply by Monday evening. If they do, I'll post that message here. If they don't, first thing I do is call my bank and dispute that credit card payment.
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