Out of the box NEW Lenovo Yoga C730 already has "Ahmad Bilal" account

x509 said:

If they don't, first thing I do is call my bank and dispute that credit card payment.

Do not do anything with your card. Let Amazon do thier thing. Doing a chargeback could risk your Amazon account.
Also would love to see the listing from Amazon.(link)

Porthos said:

Do not do anything with your card. Let Amazon do thier thing. Doing a chargeback could risk your Amazon account.
Also would love to see the listing from Amazon.(link)

OK. Thanks. I have never had to dispute an Amazon purchase like this. So now the seller says that as soon as he receives the return he will send out another unit by overnight shipment. This laptop is actually for my wife, and we are going on a trip in early June. I need to transfer all her apps and settings from her old desktop system, plus all her data.

I had asked him to send out another system as soon as the FedEx tracking number showed they had possession of the return system. He sent me a prepaid ship label, but he has apparently refused my request.

NavyLCDR said:

I agree, so would I.

Here is the Amazon listing. https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

We tried out this system in a local Best Buy and it's a great performer for the stuff my wife needs it for. I would have bought from BestBuy but they refused to pricematch this Amazon listing even when I brought in a print of the web page.

NavyLCDR said:

It got really bad reviews on that Amazon listing.

Update:

The reseller sent me a pre-paid FedEx ground address label. So it took almost four days for the return to get to him. THEN he told me (via this clunky Amazon messaging feature) that for "technical reasons" he couldn't ship out another unit. So I got a full refund, plus $25 for "good will." So I lost over a week with this entire transaction. Did I say that when I ordered the unit, I had to get it ready for use (transfer apps, settings, data) in only two weeks for a trip. This is for my wife, not me, so it all has to work right.

Best Buy was having an incredible sale, so I went to my local store and bought one there. Wow. Shrink-wrap on the Best Buy box, which was not present on the Amazon reseller's box. So he knowingly sold me a used unit as new. That's consistent with the fact that there was already a user account created on that system.

Fortunately the refund is already in progress. But I'm pissed. Should I just forget about this incident or complain to Amazon?

Right now I'm getting the new system ready for use.

x509

Your pretty much squared away. You could leave a bad review on Amazon, But I can't think of anything else
you can do.

thomaseg1 said:

Your pretty much squared away. You could leave a bad review on Amazon, But I can't think of anything else
you can do.

The new system started up with the normal Windows Out of Box Experience. After reading all the manuals on the Lenovo website, I now know how to get into the BIOS. (Not the DELETE key. A recessed NOVO button that must be pressed with a paper clip.) So I guess I could have done a factory reset, etc., but I had no way to know if there was something wrong with the first system. Now I have a fresh-from-the-factory system and I'm happy.

You can get to the bios from windows.
Settings/Update & Security/Recovery/Advanced Startup/Restart now
The machine will will restart with the recovery menu choose Troubleshoot
and you should be presented with the option to edit uefi (bios) settings.

Forgot to update this thread. In less than a week after the seller promised a full refund (+$25 for "goodwill") the refund showed up on my credit card.

Meanwhile my wife is very happy with her new laptop.