Dell laptop keyboard malfunctions Solved

  1.    #1

    Dell laptop keyboard malfunctions

    Sometimes but not always, when I try to log on to admin account, the password is not accepted. I have gotten it to work after entering it 5 times - I was told maybe keyboard is sick but it works for my standard account log on so don't think it is. System only 5 months old. Any thoughts? Thanks.
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  2. Caledon Ken's Avatar
    Posts : 13,683
    Windows 10 Pro x64 Build 1809

    Have you got an external keyboard. If so try it.

    If not borrow one and try.

    (If you need to buy one they are some really cheap ones out there. )

    You could try creating another Admin account and see if problem persists.

    You didn't say but would be good to know.... are both accounts local? If not which one is a Microsoft account?
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  3.    #3

    I do not have another keyboard. and don't really want to buy one. So what you are saying is if it is a sick keyboard, I will have to use an external one. Sheesh. I am going to contact Dell and see what they have to say. I will try another admin account. Thanks for the thoughts.

    - - - Updated - - -

    part 2 - I don't know about local. They are msn addresses for my email - so can't answer that. I think they are local but don't know for sure. Thanks..
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  4. Caledon Ken's Avatar
    Posts : 13,683
    Windows 10 Pro x64 Build 1809

    Sounds like they are both MS accounts, both being email addresses.

    What I was trying to do is determine if this is a keyboard acting glitchy or Windows.

    Be interested in hearing if problem moved to new Admin account.

    Keyboards in laptops can be replaced at a good price.
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  5.    #5

    If it works one place but not the other then its very unlikely that the keyboard is bad. But, as its still under Dell warranty you will have to contact Dell Support as they are the only ones that can get it corrected under warranty, if it is bad.
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  6. Posts : 1,155
    Windows 10

    Use Notepad and check for every Key press obviously whatever you use for a password, others as well.
    This is basically to check keys whether they are registering correctly i.e. good contacts.

    Usually it is user error, as you just get asterisks or whatever displayed it is easy to do. Happens to me often.

    I have recently had to replace my Laptop keyboard after 4 years due to heat damage to some keys in the warmest area of the keyboard, only a few degrees but that was enough with presumably poor contact materials.
    As already mentioned, I checked that with an external USB Keyboard.
      My ComputerSystem Spec

  7.    #7

    I have contacted Dell and they said to use my mail in warranty and get it fixed. Might as well as I would like to avoid problems in the future. Thanks to all for thoughts. Most appreciated.
      My ComputerSystem Spec


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