Windows 10 lost username/password

  1.    #1

    Windows 10 lost username/password


    A friend died, and his mother is asking my wife to gain access into his laptop. We think it would be running Win 10. It was new in late, 2016.

    Do I work with Microsoft directly on this, or can you advise?

    Thanks,
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 13,763
    Windows 10 Pro x64 Build 1809
       #2

    Hi needsleep

    We have this tutorial about turning on built in administrator. Option 5

    Enable or Disable Elevated Administrator account in Windows 10

    You could also copy out the data with this recovery disk

    Windows 10 Recovery Tools - Bootable Rescue Disk

    and then clean install Windows.

    Clean Install Windows 10

    If you want access to this person's mail and assuming they were staying signed in I would use first option. If this person was up on security and turned on encryption you may not be able to re-enter. If you use second option and can see files you know encryption is likely not on.

    Might help if we knew what she wanted access to. If it is use of machine then clean install. Just data then recovery disk.


    Ken
      My ComputerSystem Spec

  3.    #3

    Thanks for your response. The machine is located in another state and we are visiting there in mid-April, 2019.
      My ComputerSystem Spec


 

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