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#1
Getting error message: We can't sign into your account ...
Win 10 Version 1803 (OS Build 17134.472).
Something happened to my other computer. This morning my Dell laptop took 15 mins to boot and the desktop is completely changed. I keep a lot of important documents on the desktop and these folders are all gone, there is only an Edge icon in the field and taskbar section.
There is a big window that says "Welcome to the best Windows ever. Check out the features below to see what makes it great." [Yeah, right] And then there is a page of feeds, ads, etc, [I can "hide" the feed] and an error window that says:"We can't sign into your account. This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost."
When I sign out it just does this long booting process again.
When I click the File Explorer icon on the taskbar, it opens a window but all the folders there are empty. I have years of important documents on this computer that are not displayed. I have only been able to find them by using the Search window; then I can copy them to an external hard drive.
Looking for help getting back to where this was yesterday, with all of my desktop and other folders showing and accessible and a stable system.
When I ran winver it said Version 1803 (OS Build 17134.472).
PS How can I delete this message and re-post it in General Support?
Last edited by Squidward; 25 Dec 2018 at 21:17.