New Computer -Locked out first day with no way back in.


  1. Posts : 3
    Windows 10
       #1

    New Computer -Locked out first day with no way back in.


    Have been using MACS for a while after too many bad Windows experiences years ago. But it's been a while, so I figure it's time to give a go at a PCs again. One day in it feels like a return to the Twilight Zone. NO OFFENSE TO ANY PERSON OR INSTITUTION INTENDED -I'm just expressing a feeling in the pit of my gut as I begin to traverse an old once, for me, very bumpy road again I imagined might have been smoothed. I dunno. Maybe it's something I did, but I'm not sure what.

    First day and I'm already locked out of my computer without understanding how or why this happened and with no easy way so far as I can tell back in, at a point where people online are advising folk in my situation to wipe their drive.

    B.b.b.b.b.but it's brand new....

    Am going to tell the whole story as I'm also interested to know what if anything was done wrong (so as not to repeat any possibly obvious error), though the main thing is what to do from here. I'm hoping it is something other than wiping the drive.

    SET UP A PIN AND PASSWORD

    After setting up Windows 10, uninstalled McAffee, restarted as instructed. MS, of course, wants you to set up a PIN and a Password.

    PIN NO LONGER AVAILABLE DUE TO CHANGE IN SECURITY SETTINGS
    On logging in informed "PIN no longer available due to a change in the security settings." What change? I dunno -all I recall having done is the uninstall of McAffee and the requested restart. Whether the "Sorry, your pin is no longer available, muhahahaha" is a result of the McAffee uninstall or not is the first question I pondered at that point. Don't recall checking a box saying "Hey Windows, don't ever again recognize the log-in PIN I just gave you to log in." Whatever. Onward to the next step...

    SET UP YOUR PIN AGAIN IN SETTINGS
    I was also informed by Windows "You can set up your PIN again by going to Settings>Accounts>Sign In Options" So I try that. So I go to Settings, re-enter the PIN, and restarting the computer.
    But it didn't do anything. Pin no longer available it says again.

    GO BACK AND DO WHAT YOU JUST DID WHICH DIDN'T WORK TO RESET THE PI
    N the screen then informs me. Bleh. What saith the internet about this issue, if anything?


    INPUT YOUR PROPERLY COMPLEX MS PASSWORD TO LOGIN

    My MS password is, as it is supposed to be, a tad complex -not something I want to type out every time I want to send an email to somebody on my computer. Maybe make it simpler? In an age where everyone is telling you to avoid simpler passwords, hackers rejoice, there is a worldwide logical expediency which naturally leads lots of folks to (1) make their passwords simpler and (2) send them across the internet. Sounds more like insecurity to me, but what do I know -I'm no official Microsoft engineer, just another guy trying to use his computer.

    WAIT, SAITH GOOGLE, JUST USE A LOCAL ACCOUNT

    Googling Windows 10 PIN PROBLEM ("problem" since following Windows' own stated solution didn't work) I read the claim the PIN would be recognized if I I also found the claim the PIN would be recognized if I (A) sign in with a local account (Settings >My Info >Use Local Account >follow instructions to set up) and then (B) Set the PIN again, and then (C) Select sign in with a Microsoft Account again and then (supposedly) the pin should simply work.

    YOUR LOCAL PASSWORD IS NOT RECOGNIZED
    Dutifully following step (A) above I directed Windows to allow me to sign in with a local account and set the password. The password I typed in twice is the same number our family uses on all our ipads in the house. I have used it daily for years. Did I mention I typed it in twice?

    So I restarted my computer. It had the local username I had just set. I typed in the Password just as I type that same number every day on multiple other devices we own. Windows then ominously replied PASSWORD "INCORRECT." How could it possibly be incorrect given it is the same number we use every day and it was just carefully entered twice? Twilight Zone Windows Jinx Day many Mac-years long overdue the UrbanNinja? Dunno.

    LOST YOUR PASSWORD? PASSWORD WIZARD SAYS "ENTER YOUR PASSWORD."
    So after finding my PIN "not available" for no obvious reason, and my Local Password deemed "incorrect," for reasons equally unfathomable to me, the PASSWORD WIZARD tells me to enter my local password. You know- the right one, not the one you have used for years on multiple devices and just entered twice which we deem "Incorrect." Muhahahahahaha, Checkmate silly User who thought you could use your new computer today -unless perhaps you want to consider wiping your brand new computer already and starting this exact same process again...

    HENCE MY TWO QUESTIONS...
    (1) What do I have to do now -wipe the drive?
    (2) What did I do, if anything, "wrong" -not wanting to repeat this whole absurd and pointless debacle again

    Why is something so simple on a million other devices and sites as setting a pin and a password beset with pitfalls and stated solutions (e.g. reset your PIN in Settings) that don't work out.
      My Computer


  2. Posts : 123
    Dual boot windows 10 Pro 20H2 & Win 7 Home Prem
       #2

    Checkout https://us.answers.acer.com/app/answ...n-the-security
    At this stage, a reset is the easiest option, since you don't have anything installed yet.
      My Computer

  3. NavyLCDR's Avatar
    Posts : 15,508
    Windows 10 Pro
       #3

    Use option 5 here:
    Enable or Disable Elevated Administrator account in Windows 10 | Tutorials

    Once you log in to the built-in administrator account then you can "manage" your normal user account and reset it's password.
      My Computer


  4. Posts : 3
    Windows 10
    Thread Starter
       #4

    Thanks, but neither of these options are available to me for reasons stated above.

    skcusime's article begins with the suggestion "If you are unable to sign-in to your system using your PIN, we recommend you log in with your Windows password and reset your PIN..."
    HOWEVER, (A) I did that as I explained above and it didn't work. And, further, I can't even do that any longer -I cannot log in with my Windows Password- because, as explained above, it is set to using a Local Account and won't accept the Local Password.

    NavyLCDR's article suggests "1. Boot from your Windows 10 installation USB or recovery drive, and open a command prompt "
    HOWEVER: (A) No W10 installation USB came with my new Lenovo Legion Y730. (B) Your Windows recovery drive - I don't have one and can't make one without logging in to my only computer with Windows 10 which, as described above, will not allow me to login.

    Thanks to both of you for taking the time to reply.
      My Computer

  5. NavyLCDR's Avatar
    Posts : 15,508
    Windows 10 Pro
       #5

    Using another computer you can make a Windows 10 installation USB:

    Download Windows 10

    Create Bootable USB Flash Drive to Install Windows 10 | Tutorials
      My Computer

  6. Bree's Avatar
    Posts : 18,653
    10 Home x64 (20H2) (10 Pro on 2nd pc)
       #6

    UrbanNinja said:
    No W10 installation USB came with my new Lenovo Legion Y730.....

    Lenovo have a novel way to reset to factory defaults using their unique 'Novo button' feature. No install usb required and crucially NO PASSWORD NEEDED. Just one press of a button to reset to 'as it came out of the box'.

    How to reset your PC to factory defaults using Lenovo OneKey Recovery (OKR) - US

    Recommendation 1: You will now have to configure the PC again. Initially set up the PC with a local account, then you will definitely know the local account password should you need it in the future. Once set up you can switch the local account to your Microsoft account.

    Switch to Microsoft Account in Windows 10 | Tutorials

    Recommendation 2: Create a second local account just for maintenance purposes and make it an administrator. This is a useful second way in should you lock yourself out again.

    Add Local Account or Microsoft Account in Windows 10 | Tutorials

    Change Account Type in Windows 10 | Tutorials
    Last edited by Bree; 21 Dec 2018 at 01:18.
      My Computers


  7. Posts : 3
    Windows 10
    Thread Starter
       #7

    Thanks guys; having worked with a Lenovo tech twice since my last visit your additional good suggestions can't work for me at this point for reasons I'll explain. As it stands Lenovo has decided to send me a box, so it looks like my new Legion is going to remain unusable to me for at least a couple of weeks more. I'll explain everything below.

    Reset button leading to BIOS/BOOT/SYSTEM RECOVERY was what the Lenovo tech directed. The current SYSTEM RECOVERY options are similar but also different from Bree's video; we chose REMOVE EVERYTHING > ALL DRIVES, and >FULLY CLEAN THE DRIVES instead of JUST REMOVE MY FILES -the former process requiring several hours to complete.

    But alas it was not meant to be...

    WANT TO WIPE YOUR DRIVES AND START OVER? SORRY, NOT HAPPENING FOR YOU TODAY.
    This be due, according to the tech, to a combination of problems rather than just one. The first problem, as I was sitting in the room just a couple of hours into the process that normally continues for several hours the computer suddenly went dead as a doornail. Even the little LED indicator where the power adapter plugs into the laptop was dead. I decided to put in another call to Lenovo.

    We tried the power button -nothing. The battery had been up to 100% and Legion was also plugged in.

    Looking on the back, the power indicator light was dead. We unplugged the chord and plugged Legion back in. Still dead /no light. Could I shove it in harder -still dead/ no light. He asked if the power port had any visible damage -it was new/perfect. He asked if the power supply or cable had any visible damage. New/perfect as the day it left the Shanghai, China factory en-route to our front door. Did I have another power chord laying around, he asked... -none with an adapter
    that would work.

    His next suggestion -still not the end of the present story ...I will soon describe yet another call to Lenovo- was that it seemed to him there was nothing else to do but mail Legion back for repair. So we started arrangements for that and hung up.

    Puzzled I returned to Legion's backside. Pressing the cable in with force, again, nothing. Having lots of
    experience with cables from previous travels in the Twilight Zone I decided to try gently wiggling the plug in Legion's recepticle. Sometimes as many sad folk have experienced a circuit board can have defective soldering. The sign of this sort of thing is a plug that will with a little effort come on intermittently if you wiggle it side to side or in a little circle very gently.

    The light glimmered for a millisecond. Another little wiggle. Dead. Another little wiggle -glimmers on, then dead. Then on. Yay? Nay... YIKES.

    WANT TO TRY THE WIPE AGAIN? SORRY, WE'RE GOING TO HAVE TO FAIL FOR YOU FOR OTHER REASONS
    So I called Lenovo back. Power on now worked -and took me back to the Local Password request which was still not wiped away. Back to the the little reset switch which leads to BIOS, System Restore, etc. we instructed it yet again to wipe the drive.
    After pondering a bit Legion replied "There was a problem resetting your PC." One button glimmered on the blue screen to select: CANCEL.

    TO BIOS FOR A TINKER, AND THEN TO TRY THE WIPE AGAIN...
    We then went into BIOS to select F9/System Default, saved, then F10 exit and save. It sent us back to the Local Password request. Then we proceeded to try the wipe again. We press/held the power till Legion went off, hit the reset button, and requested Legion to fully wipe all the drives. Legion ponders a moment and then replies... "There was a problem resetting your PC." One button glimmered the message CANCEL.

    MAYBE A DRIVE ISSUE
    Not sure what's going on there -obviously it's not good for a computer to simply shut down during a sensitive process as was unfortunately the case. The tech remarked there might be a problem with the drive. There might also be a problem with the power input on the motherboard. Dunno, but a box is on its way. My daughter had a Lenovo laptop that developed that problem a few years ago, albeit it waited longer than a day to let us know about it.

    Hey, might it be possible to do a refund this time, I asked. Sorry, we don't do refunds or replacements. Which amounts to I may end up the owner of a refurbished device purchased at full retail price. Bleh.

    Oh well, enough whining for one day. I'm just going to put it out of my head and keep using my MAC with a battery that dies after about 2 minutes if the power is disconnected for a while...

    OH, THANKS FOR SOME REALLY GOOD SUGGESTIONS.
    There are some fantastic suggestions in this thread and a couple of lessons I think worth remembering. First even if you have only JUST gotten Windows 10 running -haven't tried to do something like uninstall McAffee or tinker, it's time to make a restore disk already, I think. Second, setting up a second admin account the Password and PIN of which can fail or not as it may will leave us locked out of an account rather than a machine.

    Will continue to check the thread and give a shout if I ever end up getting this new device functioning. Thanks again to everyone -this is a great forum.
      My Computer


  8. Posts : 152
    Windows 10 Pro/Education x64
       #8

    Hi, when you get your newly refurbished computer, might I suggest that you download and use Macrium Reflect on another working computer and create a bootable usb flash drive to image your newly refurbished computer when it arrives? That makes for a much better factory recovery image in case something goes wrong and you can put it back to the way it came from the factory.
      My Computer


 

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