Windows 10: Signing on Microsoft account Solved

  1.    03 Aug 2015 #1

    Signing on Microsoft account

    I selected Cortana for setup and it ask me to sign in and I can, but than it asks for my old password and I have no idea what it was. There doesn't be any help for this problem. Can't go forward.
    Thanks for any help.
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,415
    Windows 10 Pro X64 17134.191
       03 Aug 2015 #2

    Bob, go to the web site for your account and click on Lost my password or reset my password (or similar).

    Who is your MS account with?,, ?????? That's where you would go to reset it.
      My ComputersSystem Spec

  3.    03 Aug 2015 #3

    I'm stuck. My account is **REMOVED** and I do not know where to go to get the "Enter your old password one more time" Should I just delete the account and try a gmail account or another? I have received the code several times and even set up my Windows phone with the Authenticator.
    Last edited by Brink; 05 Aug 2015 at 11:43. Reason: removed email address
      My ComputerSystem Spec

  4. Posts : 19
    Windows 10 Pro 64-bit
       05 Aug 2015 #4

    If all else fails, I just got this for USA/Canada as Microsoft's tech support phone #1-800-642-7676

    (via chat with M$ account/billing rep)

    Also chat link for them:

    Microsoft Store - Answer Techs
      My ComputerSystem Spec

  5. TairikuOkami's Avatar
    Posts : 3,417
    10.6 Home 1809 x64
       05 Aug 2015 #5

    By old password, they mean a password used for your local account.
      My ComputerSystem Spec

  6.    05 Aug 2015 #6

    Yes, I finally figured that they want the password you use when you bring up your computer, nothing to do with MS. They need to emphasize this, very confusing! If you can contact someone on this it would be a real help to newbies.
      My ComputerSystem Spec


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