1. Joined : Aug 2015
    Posts : 3
    Windows 10
       03 Aug 2015 #1

    Signing on Microsoft account

    I selected Cortana for setup and it ask me to sign in and I can, but than it asks for my old password and I have no idea what it was. There doesn't be any help for this problem. Can't go forward.
    Thanks for any help.
      My System SpecsSystem Spec

  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       03 Aug 2015 #2

    Bob, go to the web site for your account and click on Lost my password or reset my password (or similar).


    Who is your MS account with? yahoo.com, gmail.com, ?????? That's where you would go to reset it.
      My System SpecsSystem Spec

  3. Joined : Aug 2015
    Posts : 3
    Windows 10
       03 Aug 2015 #3

    I'm stuck. My account is **REMOVED** and I do not know where to go to get the "Enter your old password one more time" Should I just delete the account and try a gmail account or another? I have received the code several times and even set up my Windows phone with the Authenticator.
    Last edited by Brink; 05 Aug 2015 at 11:43. Reason: removed email address
      My System SpecsSystem Spec

  4. Joined : Jul 2015
    Las Vegas, NV
    Posts : 10
    Windows 10 Pro 64-bit
       05 Aug 2015 #4

    If all else fails, I just got this for USA/Canada as Microsoft's tech support phone #1-800-642-7676

    (via chat with M$ account/billing rep)

    Also chat link for them:

    Microsoft Store - Answer Techs
      My System SpecsSystem Spec

  5. Joined : Oct 2014
    Posts : 1,715
    Windows Home x64
       05 Aug 2015 #5

    By old password, they mean a password used for your local account.
      My System SpecsSystem Spec

  6. Joined : Aug 2015
    Posts : 3
    Windows 10
       05 Aug 2015 #6

    Yes, I finally figured that they want the password you use when you bring up your computer, nothing to do with MS. They need to emphasize this, very confusing! If you can contact someone on this it would be a real help to newbies.
      My System SpecsSystem Spec


Similar Threads
Thread Forum
Cannot link Microsoft Account to Local Account
I just updated to Windows 10 and the account I migrated from Windows 7 won't let me link my Microsoft account. Windows Store crashes when I click Sign In, and any other button that would bring up a dialog box is just unresponsive (Cortana, User...
User Accounts and Family Safety
Solved Local account and signing into Windows Store
I used a local account, not my Microsoft account, when signing into my computer when it had Windows 8.1, and that's also the case after installing Windows 10. When I try to sign into the Windows Store with my MS account, I get a message that says...
User Accounts and Family Safety
Unable to link Microsoft Account to my Local Account
Hi all, When I click on the link to associate my Microsoft Account to my Local Account (after upgrading from Windows 7), it simply does nothing. Click, click, click. Similarly, when I try to log in the Windows store app, I get an application...
User Accounts and Family Safety
signing on with a temporary key
Since the upgrade to 10240 I have a couple of instances where I get the message on boot "signing on with a temporary key". 10 loads with standard desktop background not mine. Checking network activity I can see some uploads and downloads...
User Accounts and Family Safety
Local Account or Microsoft Account - How to Tell in Windows 10
How to Check if User is a Local Account or Microsoft Account in Windows 10 You can sign in to Windows 10 with a local account or a Microsoft account. This tutorial will show you how to check if a user account in Windows 10 is either a local...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:27.
Find Us
Twitter Facebook Google+

Windows 10 Forums