1. Joined : Aug 2015
    Posts : 3
    Windows 10
       03 Aug 2015 #1

    Signing on Microsoft account


    I selected Cortana for setup and it ask me to sign in and I can, but than it asks for my old password and I have no idea what it was. There doesn't be any help for this problem. Can't go forward.
    Thanks for any help.
    Bob
      My System SpecsSystem Spec


  2. Joined : Apr 2014
    Space coast of Florida
    Posts : 4,334
    Windows 10 Pro X64 14393.576
       03 Aug 2015 #2

    Bob, go to the web site for your account and click on Lost my password or reset my password (or similar).

    https://www.tenforums.com/tutorials/5....html#option10

    Who is your MS account with? yahoo.com, gmail.com, ?????? That's where you would go to reset it.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 3
    Windows 10
       03 Aug 2015 #3

    I'm stuck. My account is **REMOVED** and I do not know where to go to get the "Enter your old password one more time" Should I just delete the account and try a gmail account or another? I have received the code several times and even set up my Windows phone with the Authenticator.
    Last edited by Brink; 05 Aug 2015 at 11:43. Reason: removed email address
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Las Vegas, NV
    Posts : 10
    Windows 10 Pro 64-bit
       05 Aug 2015 #4

    If all else fails, I just got this for USA/Canada as Microsoft's tech support phone #1-800-642-7676

    (via chat with M$ account/billing rep)

    Also chat link for them:

    Microsoft Store - Answer Techs
      My System SpecsSystem Spec


  5. Joined : Oct 2014
    Trnava
    Posts : 1,715
    Windows Home x64
       05 Aug 2015 #5

    By old password, they mean a password used for your local account.
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 3
    Windows 10
       05 Aug 2015 #6

    Yes, I finally figured that they want the password you use when you bring up your computer, nothing to do with MS. They need to emphasize this, very confusing! If you can contact someone on this it would be a real help to newbies.
      My System SpecsSystem Spec


 


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