windows hello/fingerprint not allowing setup


  1. Posts : 22
    win 10 pro - Version 10.0.18363 Build 18363
       #1

    windows hello/fingerprint not allowing setup


    win10 enterprise - new machine that i'm setting up - xps 9560.

    so - if i try to set up a fingerprint, i just get a flash screen of something opening/closing - too fast to screen-capture or see.

    yes, i have the synaptics drivers and they appear to be working by device manager. also, biometrics is enabled in the group policy.

    or - does fingerprint login require the use of connecting the user's account to an email? if so - is there any alternatives to windows hello?
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  2. dalchina's Avatar
    Posts : 29,843
    Win 10 Pro (1903)
       #2
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  3. Posts : 22
    win 10 pro - Version 10.0.18363 Build 18363
    Thread Starter
       #3

    dalchina said:
    for me, "windows hello" doesn't show its options... is there another place/service to enable it?windows hello/fingerprint not allowing setup-windows-hello-options-not-there.jpg
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  4. Posts : 22
    win 10 pro - Version 10.0.18363 Build 18363
    Thread Starter
       #4

    bump.
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  5. dalchina's Avatar
    Posts : 29,843
    Win 10 Pro (1903)
       #5

    Umm- sorry, thread bumping is specifically disallowed in the forum rules- available in the options at the top.
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  6. Posts : 22
    win 10 pro - Version 10.0.18363 Build 18363
    Thread Starter
       #6

    oops. i stand corrected.
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  7. dalchina's Avatar
    Posts : 29,843
    Win 10 Pro (1903)
       #7

    Best refer this to Dell's forum where the relevant expertise lies, else you're hoping someone here has a similar model.

    E.g. from a general search
    xps 9560 fingerprint

    XPS 15 9560 fingerprint sensor and Windows Hello no longer work - Page 2 - Dell Community
    windows 10 - How to Fix Fingerprint Reader on Dell XPS 9560 after January 8th 2018 Bios Update? - Super User
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  8. Posts : 22
    win 10 pro - Version 10.0.18363 Build 18363
    Thread Starter
       #8

    will do - though i think it's a win10 issue that's likely not hardware-related.
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  9. dalchina's Avatar
    Posts : 29,843
    Win 10 Pro (1903)
       #9

    But may require a BIOS or driver update for example- thing is, it's a question of where someone may have experienced this.

    E.g. from the first thread I posted above:
    But there's a BIOS download that'll require your computer to restart. Download that. After I downloaded it, immediately I could finally use my pin to sign in. I went into the sign in options and set the fingerprint up again and it works fine now - 11/10/17
    From the other:
    Download and install the TPM 2.0 Firmware from Dell. This did not appear in my driver list anywhere at the time of writing this and it was not applied via Dell Update. http://www.dell.com/support/home/us/...&categoryId=SY

    An unfiltered list of drivers for the XPS 9560 can be found here as well http://www.dell.com/support/home/us/...laptop/drivers
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