Shut out of Windows

  1. Posts : 206
    Windows 10

    Shut out of Windows

    I was helping my niece with her painfully slow computer and decided that things may run faster, during the diagnosis, in safe mode. Using msconfig I went to the boot tab and chose boot and network. After the restart, it asked for her Windows password and she gave me her 4 digit pin. It wanted the password which she did not remember. Now I can't think of a way to get past this issue and I was hoping someone on the Forum could help.
      My Computer

  2. Posts : 3,279

    Safe mode requires the actual password and not the PIN. Does restarting the PC still bring you to the safe mode password prompt ? If so, see this thread post by mrgeek, to see if that helps to get you back into normal mode:

    Re-starting in Safe Mode-Won't take Password Solved - Windows 10 Forums
      My Computers


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