Windows 10 sign in options missing


  1. Posts : 21
    Windows 10
       #1

    Windows 10 sign in options missing


    Hello everyone.

    Today I have an issue that I have never seen before. I have started the HP model 17 Y001AX. When I get to the login screen there is nothing in terms of sign in options. The sign in wallpaper is there but the profile and sign-in options are gone.
    Any assistance will be greatly appreciated.
    -Hayden
      My Computer

  2. Access Denied's Avatar
    Posts : 11,013
    Win10 x64
       #2

    I have that also, but I use a fingerprint scanner to access my Windows. Have you tried clicking the screen or pressing a key on the keyboard to make the information appear?
      My Computer


  3. Posts : 21
    Windows 10
    Thread Starter
       #3

    I have attempted pressing every key and mouse button, alas no progress unfortunately. I am in the process of removing the HDD to health test, will report back when I test.
      My Computer


  4. Posts : 21
    Windows 10
    Thread Starter
       #4

    HDD is 100% however I will be running scans. results will be up shortly.
      My Computer

  5. davidhk's Avatar
    Posts : 5,433
    windows 10 Pro ver 20H2 build 19042.867
       #5

    Hayden93 said:
    . The sign in wallpaper is there but the profile and sign-in options are gone.

    -Hayden
    On that screen, do you see 3 icons at bottom right of your screen ?
    The 3 icons are..... Internet, Ease of Access and Power.
    Do you get those 3 ?
    If yes, a left click at Power icon will give you the Restart option.
    Press the SHIFT button and Hold it > click Restart > click Troubleshoot > Advanced options .
    You will have a few options to choose from...
    System Restore, System Image Recovery, Startup repair etc.
    Pick the one that is applicable to you.

    I would choose System Restore > and picked one of the days when I did not have this problem as my restore point.
    In case you want to understand more about System Restore, here is the tutorial:
    System Restore Windows 10
      My Computer


  6. Posts : 21
    Windows 10
    Thread Starter
       #6

    There were no options at all, the only thing that was on the screen was the wallpaper. Chkdsk forced an update and has fixed the problem.
    Thanks all.
      My Computer


 

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