Windows 10 sign in options missing Solved

  1. Posts : 21
    Windows 10

    Windows 10 sign in options missing

    Hello everyone.

    Today I have an issue that I have never seen before. I have started the HP model 17 Y001AX. When I get to the login screen there is nothing in terms of sign in options. The sign in wallpaper is there but the profile and sign-in options are gone.
    Any assistance will be greatly appreciated.
      My ComputerSystem Spec

  2. Access Denied's Avatar
    Posts : 8,131
    Win10 x64

    I have that also, but I use a fingerprint scanner to access my Windows. Have you tried clicking the screen or pressing a key on the keyboard to make the information appear?
      My ComputerSystem Spec

  3. Posts : 21
    Windows 10
    Thread Starter

    I have attempted pressing every key and mouse button, alas no progress unfortunately. I am in the process of removing the HDD to health test, will report back when I test.
      My ComputerSystem Spec

  4. Posts : 21
    Windows 10
    Thread Starter

    HDD is 100% however I will be running scans. results will be up shortly.
      My ComputerSystem Spec

  5. davidhk's Avatar
    Posts : 5,396
    windows 10 Home threshold2

    Hayden93 said: View Post
    . The sign in wallpaper is there but the profile and sign-in options are gone.

    On that screen, do you see 3 icons at bottom right of your screen ?
    The 3 icons are..... Internet, Ease of Access and Power.
    Do you get those 3 ?
    If yes, a left click at Power icon will give you the Restart option.
    Press the SHIFT button and Hold it > click Restart > click Troubleshoot > Advanced options .
    You will have a few options to choose from...
    System Restore, System Image Recovery, Startup repair etc.
    Pick the one that is applicable to you.

    I would choose System Restore > and picked one of the days when I did not have this problem as my restore point.
    In case you want to understand more about System Restore, here is the tutorial:
    System Restore Windows 10
      My ComputerSystem Spec

  6. Posts : 21
    Windows 10
    Thread Starter

    There were no options at all, the only thing that was on the screen was the wallpaper. Chkdsk forced an update and has fixed the problem.
    Thanks all.
      My ComputerSystem Spec


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