Windows 10: accounts error

  1.    18 Jun 2018 #1

    accounts error


    my MS account is xxx@compuserve.com. When booting my account appears and I am asked for my password. I enter same and my desktop appears and all operations are normal. For the last two weeks I have been getting popups saying there is a problem with my compuserve account. I go to settings-accounts and am asked for the password that goes with xxx@compuserve.com. When I enter same I receive a message saying my PW is not correct! How can that be? I try to reset PW and when I reach point where MS will email verification code, the code never arrives. I am puzzled.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 10,595
    Windows 10 Pro x64 Build 1803
       19 Jun 2018 #2

    Hi pedsto

    It is important to differentiate between the two accounts. One is your MS account and one is your compuserve accounts.

    You didn't say which app is coughing up the popups, I'm thinking mail.

    You may have the same ID for both accounts but the password for these two unique accounts and how your credentials are checked are unique done by two different companies.

    It sounds like your MS password is okay when you sign in and you are using what I will call Microsoft password. Is that the same password you are entering when your are in Windows settings?

    As to the compuserve account I would use a browser, navigate to compuserve.com and then sign in there. (Which seems to AOL)


    Ken
      My ComputerSystem Spec


  3. Posts : 893
    Windows 10
       19 Jun 2018 #3

    This is possibly a spurious spam message from MS that has appeared in the last couple of days, ignore it, dismiss the message. The objective seems to be an MS unwanted 'feature' and the new look Outlook Mail.

    Certainly don't sign on to any Account from such messages it could be Malware harvesting data, looks like yours might have been, or it was that stupid MS message that looked like a Malware popup.

    Sign in separately the normal way to check Accounts to be safe.
      My ComputerSystem Spec

  4.    23 Jun 2018 #4

    Accounts error


    Yes, it might be two accounts but I am not sure. One pop up message is "Your Compuserve account settings are out of date" There is no indication as to who is sending the message but I go to AOL and cannot find anything to check or change. The password I use during boot ( I assume this is a MS p/w) works just fine but when I go to MS account settings, enter fix, and use the same password, it is rejected.
      My ComputerSystem Spec

  5. Caledon Ken's Avatar
    Posts : 10,595
    Windows 10 Pro x64 Build 1803
       23 Jun 2018 #5

    if you go to

    accounts.microsoft.com

    you should be able to verify your MS password. Very well is like Helmut said, a useless message from MS.

    Have you applied all maintenance to your machine. Did you recently update to V1803?
      My ComputerSystem Spec


 

Related Threads
Can't Switch login accounts; gives error in User Accounts and Family Safety
Hello! I recently purchased a lenovo aio computer. After allowing it to do all the updates, I wanted to add my daughter and another family member as users. I made their profiles and now when I try to login under their names it says " The User...
Under Settings->Accounts->Your email and accounts at my email account it says: "Attention required" I am using Outlook 2013 and outlook.com (pop/smtp) I have been using the Outlook app, but replaced it with K9 Mail and removed the app from my...
Hi I'm surprised that nobody else has this problem, but I've searched and can't find an answer...apologies if I've not looked hard enough but I decided to post a question because this is 'urgent' to me. I had 2 children's accounts in Win 8,...
Hey guys, I am enjoying Windows 10! for the most part.... Lenovo Yoga 2 Pro does fine. Core i7-4500U 256 SSD 8 GB or RAM This may be more of a networking issue and how the Mail App communicates over the network. I am not able to sync any...
Solved User accounts and Microsoft accounts in User Accounts and Family Safety
Our genealogy club has a room with a few PCs that members may use to access online databases the club pays for. With Windows 7, members use a flash drive for data transfer between their home PC and a club PC. If a member had a Microsoft account...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 04:30.
Find Us