Windows 10: win10 login screen saying "welcome" then saying " incorrect password" Solved

  1.    21 May 2018 #1

    win10 login screen saying "welcome" then saying " incorrect password"


    hi, my girlfriends computer recently locked her out, we where ****ing around with trying to delete the windows.old folder after a recent update(wouldn't let us because of missing ownership) so she logged out and when she wanted to login again then it would say "welcome" for around 10-15sec and then say " incorrect password" and now we are stuck at this not knowing what todo. we've tryed to boot it into safe mode, but that requires a password today, the recovery, go back to previus state, opening cmd, basicly every option requires a login(wich again is not possibel) so anyone who have any suggestions?
      My ComputerSystem Spec

  2.    21 May 2018 #2

    we never got it solved and ended up doing a complete reset, as when we choose not to keep any files then she didn't have to login to reset her pc
      My ComputerSystem Spec


 

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