Account problem: "Ask a parent to help you with this part"

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  1. Posts : 29
    Windows 10
    Thread Starter
       #11

    slicendice said:
    Well it seems your MS account is secured and never was compromised.
    Ran Norton full scan, no infections.
    Ran Malwarebytes, no infections.
    Cleared browser cache.
    Set up two-stage verification, logged out, and logged back in.
    Hope it goes away.
    Thanks for your help slicendice.
      My Computer

  2. slicendice's Avatar
    Posts : 4,666
    Windows 10 Pro x64 21H1 Build 19043.1151 (Branch: Release Preview)
       #12

    Andy Kay said:
    Ran Norton full scan, no infections.
    Ran Malwarebytes, no infections.
    Cleared browser cache.
    Set up two-stage verification, logged out, and logged back in.
    Hope it goes away.
    Thanks for your help slicendice.
    You're welcome.

    Did you also do the manual reboot I suggested?
      My Computers


  3. Posts : 29
    Windows 10
    Thread Starter
       #13

    slicendice said:
    Did you also do the manual reboot I suggested?
    Yes, I have SSD so I disabled fast startup as you suggested, and followed the reboot procedure that you outlined.
    Fingers crossed
      My Computer


 
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