Account problem: "Ask a parent to help you with this part" Solved

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  1.    30 Apr 2018 #11

    slicendice said: View Post
    Well it seems your MS account is secured and never was compromised.
    Ran Norton full scan, no infections.
    Ran Malwarebytes, no infections.
    Cleared browser cache.
    Set up two-stage verification, logged out, and logged back in.
    Hope it goes away.
    Thanks for your help slicendice.
      My ComputerSystem Spec

  2. slicendice's Avatar
    Posts : 3,642
    Windows 10 Pro x64 v1809 Build 17763.134 (Branch: RS5 Release Preview)
       01 May 2018 #12

    Andy Kay said: View Post
    Ran Norton full scan, no infections.
    Ran Malwarebytes, no infections.
    Cleared browser cache.
    Set up two-stage verification, logged out, and logged back in.
    Hope it goes away.
    Thanks for your help slicendice.
    You're welcome.

    Did you also do the manual reboot I suggested?
      My ComputersSystem Spec

  3.    01 May 2018 #13

    slicendice said: View Post
    Did you also do the manual reboot I suggested?
    Yes, I have SSD so I disabled fast startup as you suggested, and followed the reboot procedure that you outlined.
    Fingers crossed
      My ComputerSystem Spec


 
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