One user account stopped booting to Windows Desktop and Start Screen Solved

  1.    #1

    One user account stopped booting to Windows Desktop and Start Screen


    I have a Chillblast Desktop PC running Windows 10 Home. The PC had not been used for 3 weeks while I was on vacation. On returning it downloaded the latest Windows Updates and (I think) tried to install them over night. When I tried to use the PC this morning the main user account was working OK, but showed a Windows Update Database corruption which had caused the KB4093112 update to fail. There were also some failed App updates showing in Store. Meanwhile I am now no longer able to login to the second user account - the login screen comes up, and I can enter password and login, but the Desktop and Start Screen does not appear and I have a black screen wit only the mouse pointer showing.. If I press Ctrl Alt Del I can access the Task Manager which shows the account logged in, but something is stopping the Windows Desktop and Start Screen displaying. Through Task Manager I have been able to open an Explorer window and also an IE browser, but am not able to access any of the Troubleshooters as these all run within the Settings App. I have fixed the Windows Update Corruption using the Troubleshooter and have now installed KB4093112, but I still cannot access the second user account.

    Is there any way I can fix this User Account problem short of deleting the account and recreating it?
    Last edited by balein; 18 Apr 2018 at 07:10.
      My ComputerSystem Spec

  2. Bree's Avatar
    Posts : 10,530
    10 Home x64 (1809) (10 Pro on 2nd pc)
       #2

    balein said: View Post
    Through Task Manager I have been able to open an Explorer window and also an IE browser, but am not able to access any of the Troubleshooters as these all run within the Settings App.
    You should be able to open the Settings app from the Task Manager too. In its run box type ms-settings: or for the Troublshooter page it's ms-settings:troubleshoot

    See this tutorial for more: Settings Pages List of URI Shortcuts in Windows 10

    Using Task Manager to run explorer.exe will open as File Manager if the explorer process that's supposed to display the desktop is already running. If no explorer process is running, then the first time you open explorer.exe it should display the desktop then opening it a second time runs as File Manager . This tutorial tells you how to restart that first explorer process, there's a chance that it may bring back the desktop back when it restarts.

    Restart explorer.exe Process in Windows 10
      My ComputersSystem Spec

  3.    #3

    Thanks for this information - I had unsuccessfully tried to restart explorer.exe from Task Manager, so in the end I deleted and recreated the problem account and everything is working fine now.
      My ComputerSystem Spec

  4. Bree's Avatar
    Posts : 10,530
    10 Home x64 (1809) (10 Pro on 2nd pc)
       #4

    Yes, it's often too difficult or time consuming to repair a user profile. Creating a new one is the quickest and least stressful solution.
      My ComputersSystem Spec


 

Related Threads
I got a weird one. My Windows 10 Pro has been running great, but all the sudden today I get a problem. I turned on my PC, get the blue start up screen with the spinning dot. I hear the start up music, but no desktop. There is activity of the...
I have a local user account that comes up as the default user when Windows10 boots up that I would like to remove. I have tried the usual user modification menus but this account does not show up. It is annoying to have to go through this false...
I've upgraded my Win 8/8.1 laptop to Windows 10 and it seems to be running well. However, on booting up, I now get a window appear on the desktop asking me to Sign In to my MS Account. I can click on the cross at top right hand corner to close...
Booting to Start Screen in Customization
Hello, how can I make Windows 10 boot to start screen automatically like it did in WIndows 8.1?
My personal account picture shows up when I sign in/out but not at windows startup welcome screen. FYI, I'm using netplwiz to enable auto-log in. I don't want to reset my Windows 10.
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 16:08.
Find Us